Job Description:
• Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
• Inform the assigned care manager of newly identified health/safety risks or service needs
• Complete care coordination activities delegated by the care manager within an established timeframe.
• Inform the assigned care manager and/or associate manager of any identified quality of care issues.
• Passionately support the member’s care coordination needs and drive solutions to address those needs.
• Use problem-solving skills to find alternative contact information for members who are unreachable by care management.
• Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
• Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.
Requirements:
• 2+ years in behavioral health, social services, or a related field relevant to the program focus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role.
• Access to a private, dedicated workspace to fulfill job requirements effectively.
• Case Management and Discharge Planning Experience (Preferred)
• Managed Care Experience (Preferred)
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access