Job Description:The Systems Administrator supports Nearmap employees by maintaining ICT systems and providing hands-on IT support under the direction of senior IT staff. Responsibilities span hardware, software, mobile devices, and core systems. This is a contractor role focused on operational support and execution within established processes and frameworks. The role does not carry ownership of compliance, vendor strategy, or architectural decisions.
Qualifications:- Support monitoring of availability and uptime of corporate systems (e.g. routers, switches, phones, firewalls, cloud components, workstations, laptops) — escalate issues to senior IT staff as required
- Manage internal applications (e.g. AD, Office 365, Jira, Confluence, Okta) including access management
- Maintain physical office infrastructure, including setup of workstations and desk moves as directed by management
- Work within established security practices aligned to the NIST Cybersecurity Framework (e.g. Data Loss Prevention, Event Logging, Mobile Policies, Firewall Policies) — not responsible for defining or adopting new practices
- Maintain accurate and detailed documentation of work instructions and internal procedures
- Aid senior members of the team where needed
- Responding to desktop support requests from employees face-to-face and remotely.
- Provide general support - 1st and 2nd level for IT systems.
- Use Nearmap standard IT tools to track work.
Additional Information:- OS experience across: Linux, Windows, Mac OS, Android, iOS
- Exposure to scripting languages — Bash, PowerShell
- Office 365, Active Directory (incl. Group Policy and administration)
- Exposure to cloud infrastructure — AWS or similar
- Networking and firewall fundamentals
- Strong customer service skills
- Strong awareness of Data Security
- Strong technical documentation skills
- Ability to communicate across all levels of the business