At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships. As a key member of our team, the Customer Development Manager will play a vital role in leading and directing a group of strategically important accounts within a defined geography. This is an exciting opportunity to join our dynamic team and contribute to the success of our retail channel.
**About arenaflex**
arenaflex is a leading company in the industry, renowned for its commitment to innovation, quality, and customer satisfaction. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our partners. As a Customer Development Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for excellence and customer-centricity.
**Job Summary**
The Customer Development Manager is responsible for leading and directing a group of strategically important accounts within a defined geography. This position requires a strong understanding of the retail channel, excellent communication and negotiation skills, and the ability to develop and execute strategic sales initiatives to drive business growth. The successful candidate will be a self-motivated and results-driven individual with a proven track record of success in account management and sales.
**Key Responsibilities**
* Manage direct sales calls on retail accounts to develop long-term working relationships with wine buyers and key wholesalers
* Directly responsible for managing and selling all brands within the arenaflex portfolio
* Collaborate with the Consumer & Strategic Insights team to analyze retailer and market-level Syndicated Data to communicate current trends to retail buyers
* Recommend and implement strategies to drive incremental programming and ad support through the use of marketing initiatives and Syndicated Data insights
* Manage assortment in retail accounts by facilitating the new item process, including distribution of new items, expansion of current items, and underperforming/at-risk items
* Develop and implement shelf recommendations with assistance from internal and wholesaler category management teams on shelf schematics in store, including cold box placements, shelf location, and additional facings
* Proactively communicate business issues and opportunities to arenaflex & Transcendent regional sales teams, including programming wins and losses, along with distribution gains and losses, to assist in the forecasting process
* Collaborate with the Trade Marketing Manager to develop and recommend incremental programs within retail accounts
* Work cross-functionally with Finance and Consumer & Strategic Insights teams to evaluate the effectiveness of trade spend at retail accounts
* Submit required reports and expenses in a timely manner, meeting all prescribed deadlines
* Responsible for managing activities in compliance with state and federal laws and regulations
**Non-Essential Duties**
* Attend chain account promotions and events when necessary
* Attend and participate in divisional and national sales meetings
* Remain aware of inventory levels to ensure product availability to support current programming
* Monitor competitive pricing and report threats to upper management
* Increase level of wine knowledge through continuous education
**Minimum Requirements**
* Bachelor's degree with emphasis in Business Administration, Sales and Marketing, or related field required
* 5+ years of wine supplier and/or wholesaler experience in selling wine, building brands, and conducting customer calls
**Knowledge, Skills, and Abilities**
* Must possess excellent planning and organizational skills
* Intermediate to advanced skillset with MS Office Suite (Word, Excel, Outlook, and PowerPoint)
* Ability to navigate the Internet/Intranet and use Syndicated Data for effective business development
* Must possess in-depth working knowledge of wine and the wine industry
* Strong communicator and negotiator
* Ability to work independently and build relationships
**Certificates and Licenses**
* Valid driver's license, auto insurance, and vehicle required with an acceptable driving record
**Working Conditions**
* Requires ability to travel frequently and flexibility in schedule to work evenings and weekends as needed
* This is a remote position that requires working from home
* Occasionally may be required to lift and carry cases of wine
* Required to talk & listen
* May need to determine color, taste, and smell of wine using eyes, tongue, and nose
* May be exposed to weather-related temperature & humidity extremes
* Operates keyboard & mouse
**Work Standards**
* Acts in a manner reflective of the arenaflex culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
* Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
* Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
* Follows all arenaflex policies and procedures
**Additional Comments**
Management retains the discretion to add to or change the duties of the position at any time.
**Compensation and Benefits**
arenaflex offers a competitive salary range of $100,157.52 to $156,787.44, depending on experience and qualifications. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts, and many more.
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer development and account management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.