About the position
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
Khan Academy is looking for a motivated and detail-oriented Revenue Operations Specialist to join our Finance Team with big aspirations to deliver exceptional service to our organization and stakeholders. The Revenue Operations Specialist will be responsible for overseeing the sales to payment process for our customers and ensuring the accuracy of incoming payments and accounts receivable from our district customers and donors.
Responsibilities
• Oversee the sales to payment process for our district and partnership customers
• Coordinate with the External Relations Team to create and modify invoices when necessary, ensuring effective and standardized billing for customers
• Manage and improve effective collection processes with customers by communicating directly with customers regarding any aspect of the billing process
• Collect the incoming cash data from various sources including the bank accounts, several payment processors and donation portals and record the data into our Accounting system
• Oversee data alignment process with CRM system (Salesforce) and Accounting System (Intacct) and work closely with External Relations to resolve any discrepancies
• Resolve issues or inquiries from External Relations Team regarding the billing and payment questions
• Monitor and resolve any issues from our payment processors
• Responsible for month-end close activities for incoming cash and accounts receivable by ensuring they are aligned with the bank statements and CRM system
• Collaborate with other team members to create and update process documentation
• Assist with financial report preparation regarding incoming cash and receivables.
• Provide the revenue related financial audit reports in the PBC list
• As part of a small team, provide backup and support to team members as necessary.
• Contribute to other projects as needed.
Requirements
• More than 5 years of experience in managing the nonprofit revenue data.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization
• A four year degree with more than five years of non-profit operational and revenue experience
• Working knowledge of Excel functions and an ability to process large data sets in Excel
• More than three years of working experience in CRM and/or financials systems, such as Salesforce and data entry
• More than three years of working experience in overseeing the activities of multiple payment processors
• A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
• Strong interpersonal and communication skills (both verbal and written)
• High level of ethics, integrity, transparency, and trustworthiness
• Strong capability to work remotely and commute to our Mountain View office once a week
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
Benefits
• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life