At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. You'll be the face of arenaflex, delivering exceptional customer experiences that exceed expectations. If you're passionate about making a difference in people's lives, we want to hear from you!
**Responsibilities**
• Assist customers with issues and concerns they're experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Collaborate with internal teams to resolve complex customer issues
• Provide proactive support to prevent customer complaints
• Stay up-to-date on product knowledge and industry trends to deliver expert advice
• Meet or exceed performance metrics, including call quality, resolution rates, and customer satisfaction
**Work Environment**
• Ongoing usage of phone and computer systems
• Your Work From Home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
**Physical Demands**
• Constant sedentary work
**Benefits**
• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits
**Qualifications**
• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
**Essential Skills**
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Excellent time management and organization skills
• Ability to multitask and prioritize tasks
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in CRM software and other customer service tools
**Preferred Qualifications**
• Previous experience in a customer-facing role
• Knowledge of the industry or product
• Certification in customer service or a related field
• Fluency in multiple languages
**Career Growth Opportunities**
• arenaflex offers a range of career development opportunities, including training programs, mentorship, and leadership development
• We encourage our employees to take ownership of their careers and pursue opportunities that align with their goals and aspirations
• arenaflex is committed to promoting from within, with over 70% of our leaders promoted from within the company
**Work-Life Balance**
• arenaflex offers a flexible work schedule that allows you to balance your work and personal life
• We understand the importance of taking breaks and practicing self-care, and we encourage our employees to do so
• arenaflex offers a range of benefits and programs to support your physical and mental well-being
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you! To apply, please submit your application and complete our online assessment. Our team will review your application and follow up directly if selected to move forward.
**Disclaimer**
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.