Join arenaflex, a leading provider of innovative solutions for the modern workforce, as a Sr. Director, Global Customer Education Services. In this role, you will lead and inspire a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. As a key member of our team, you will help re-imagine the customer learning journey by creating a world-class learning program that spans modalities and skills.
**About arenaflex**
arenaflex is a cutting-edge company that transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. Our mission is to empower organizations to compete in a transformed world by providing a platform that gives everyone the ability to continuously make an impact. We are committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers.
**Job Summary**
As a Sr. Director, Global Customer Education Services, you will be responsible for leading and energizing a high-performing organization to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. You will work across various organizations within arenaflex, and with customer/partner groups to refine and grow our education services business, ensuring that arenaflex has a rich ecosystem of customers and partners gaining intrinsic value for themselves, and their businesses.
**Key Responsibilities**
* Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions.
* Own the development and delivery of learning experiences for all arenaflex products.
* Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments.
* Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints.
* Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise.
* Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
* Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
* Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.
* Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
* Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community.
* Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.
**Essential Qualifications**
* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
* Excellent collaborator and communicator within and across various levels of the organization.
* Strong track record for growing revenue with P&L experience.
* Proven leadership skills in motivating and inspiring a team.
* Experience designing, managing blended learning and certification programs.
* Strong balance of strategic and execution skills.
* BA/BS degree required. Advanced degree a plus.
* Minimum of 10 years relevant experience.
**Preferred Qualifications**
* Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc.
* Experience creating partner/channel momentum for paid training and certification.
* Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT.
* Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.
**Skills and Competencies**
* Strong leadership and management skills.
* Excellent communication and collaboration skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Strong analytical and problem-solving skills.
* Experience with Learning Management Systems and eLearning platforms.
* Strong understanding of adult learning principles and instructional design.
* Experience with blended learning and certification programs.
* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
**Career Growth Opportunities and Learning Benefits**
* arenaflex provides opportunities for professional growth and development, including access to LinkedIn Learning online courses.
* arenaflex encourages continuous learning and professional development through various training programs and workshops.
* arenaflex provides a supportive and inclusive environment that encourages collaboration and innovation.
**Work Environment and Company Culture**
* arenaflex offers a flexible, hybrid remote arrangement for this position.
* arenaflex provides a competitive base salary range for roles that may be hired in different geographic areas.
* arenaflex offers a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
* arenaflex provides a comprehensive benefits package, including HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
* arenaflex offers a 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
* arenaflex provides a monthly stipend to support your work and productivity.
* arenaflex offers a Flexible Time Away Program, plus Incidental Sick Leave.
* arenaflex provides US employees with 12 paid holidays per year.
* arenaflex offers up to 24 weeks of Parental Leave.
* arenaflex provides Personal paid Volunteer Day to support our community.
**Compensation and Benefits**
* arenaflex provides a competitive base salary range for roles that may be hired in different geographic areas.
* arenaflex offers a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
* arenaflex provides a comprehensive benefits package, including HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
* arenaflex offers a 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
* arenaflex provides a monthly stipend to support your work and productivity.
* arenaflex offers a Flexible Time Away Program, plus Incidental Sick Leave.
* arenaflex provides US employees with 12 paid holidays per year.
* arenaflex offers up to 24 weeks of Parental Leave.
* arenaflex provides Personal paid Volunteer Day to support our community.
**Conclusion**
If you are a dynamic leader with a passion for education and customer success, we encourage you to apply for this exciting opportunity. As a Sr. Director, Global Customer Education Services, you will have the opportunity to lead and inspire a growing team, drive business growth, and make a meaningful impact on our customers and partners. Join arenaflex and be part of a team that is transforming the way work is done.