At arenaflex, we're committed to providing top-notch residential HVAC and plumbing services to our customers in New Jersey. As a trusted leader in the industry, we're known for our quality workmanship, prompt service, and customer satisfaction. With over 50 years of local experience, we're proud to be part of the arenaflex family of brands, backed by a national network of experts.
We're seeking an experienced Customer Service Representative to join our team in Tinton Falls, NJ. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional experiences to our customers through inbound and outbound calls. If you're passionate about providing top-notch customer service, have a strong work ethic, and are looking for a career growth opportunity, we want to hear from you!
**What We Offer:**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. As a Customer Service Representative, you can expect:
* **Weekly pay via direct deposit**: Get paid on time, every time, with our convenient direct deposit system.
* **Paid training and onboarding**: We invest in your success with comprehensive training and onboarding programs.
* **Insurance available after 31 days**: Protect yourself and your loved ones with our affordable insurance options.
* **Low-cost medical (as low as $5/week)**: Stay healthy and save money with our competitive medical plans.
* **Dental, vision, HSA/FSA**: Take care of your overall health with our comprehensive dental, vision, and flexible spending account options.
* **401(k) with company match**: Plan for your future with our 401(k) plan and company match.
* **13 days PTO + 8 paid holidays**: Enjoy a healthy work-life balance with our generous PTO and paid holiday policy.
* **Company-paid life insurance**: We've got you covered with our comprehensive life insurance plan.
* **Clean office environment with strong team culture**: Work in a positive, supportive environment with a team that's passionate about delivering exceptional customer experiences.
**Responsibilities:**
As a Customer Service Representative, you'll be responsible for:
* Delivering exceptional customer service through inbound and outbound calls, managing scheduling, and handling multi-line phones with accuracy and composure.
* Supporting customers with professionalism and urgency, resolving issues and answering questions in a timely and effective manner.
* Collaborating with our team to ensure seamless customer experiences, from scheduling to resolution.
* Maintaining accurate records and data, using our computer-based systems to track customer interactions and resolve issues.
* Participating in ongoing training and development to stay up-to-date on industry trends, products, and services.
**Qualifications:**
To succeed in this role, you'll need:
* **Prior experience in a customer service or call center environment**: You've got the skills and experience to deliver exceptional customer experiences.
* **Proficiency with Microsoft Office and computer-based systems**: You're comfortable using technology to manage customer interactions and data.
* **Ability to handle multi-line phones with accuracy and composure**: You can stay calm under pressure and manage multiple phone lines with ease.
* **Must report daily to the office (no remote work available)**: You're a team player who thrives in a fast-paced, office environment.
* **Weekend and shift flexibility may be required**: You're willing to work a variety of shifts, including weekends, to meet our customers' needs.
**Career Growth Opportunities:**
At arenaflex, we're committed to helping you grow and develop your career. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and expertise through ongoing training and development programs.
* Take on new challenges and responsibilities as you grow and develop in your role.
* Collaborate with our team to identify and implement process improvements that enhance customer experiences.
* Pursue career advancement opportunities within our national network of experts.
**Work Environment and Company Culture:**
At arenaflex, we're proud of our positive, supportive work environment and strong team culture. Our office is a clean, comfortable space where you can focus on delivering exceptional customer experiences. We're a team that's passionate about our work, and we're committed to making a difference in our customers' lives.
**Compensation and Perks:**
As a Customer Service Representative, you can expect a competitive hourly rate of $19-$21 per hour, plus incentives. We also offer a comprehensive benefits package, including health insurance, dental and vision coverage, and a 401(k) plan with company match.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are looking for a career growth opportunity, we want to hear from you! Apply now to join our team as a Customer Service Representative in Tinton Falls, NJ.