At arenaflex, we're on a mission to revolutionize the sports equipment industry with innovative products and exceptional customer experiences. As a rapidly expanding equipment brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our vibrant remote team. If you're passionate about e-commerce, possess a strong skillset, and thrive in a dynamic environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a fast-growing sports equipment brand committed to delivering high-quality products to fitness enthusiasts worldwide. Our team is passionate about innovation, creativity, and continuous improvement, and we're looking for like-minded individuals to join our journey. With a strong presence in the UK, EU, and USA, we're expanding our online operations and seeking a talented E-commerce Customer Service Assistant to support our growth.
**Job Overview**
As an E-commerce Customer Service Assistant, you'll be responsible for addressing customer service queries, particularly on Amazon and Shopify. This role requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. Training and SOPs will be provided, but we're a fast-moving company with high expectations. If you're up for the challenge, we'd love to have you on board.
**Key Responsibilities**
* **Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
* **Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* **Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* **Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
**Requirements**
* **Experience**: Proven experience with Amazon Seller Central and Shopify platforms.
* **Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* **Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
* **Remote Work**: Experience working remotely and managing tasks independently.
**Why You'll Love Working with arenaflex**
* **Growth Opportunity**: Join a fast-growing company in the sports equipment industry.
* **Skill Development**: Enhance your skills in a dynamic and supportive environment.
* **Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* **Innovation**: Be part of a team that values creativity and continuous improvement.
* **Future Opportunities**: As a growing company, there are plenty of opportunities to expand the role and grow with us.
**Additional Information**
* **Project Length**: Long-term engagement with a flexible starting period.
* **Availability**: Must be available between 1 PM - 6 PM GMT (UK).
* **Weekends**: Not required, but you'll have the scope for extra hours if desired.
* **Speed to Hire**: Immediate.
If you're a motivated individual with a passion for e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey!
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.