As a dedicated and passionate customer service professional, you have the unique opportunity to join arenaflex's esteemed team as a Customer Service Agent, OPT. In this pivotal role, you will be the face of arenaflex, providing exceptional support to our valued customers, while fostering a culture of excellence and innovation. If you're a motivated individual with a passion for delivering outstanding customer experiences, we invite you to explore this exciting opportunity.
**About arenaflex**
arenaflex is a leading organization in the education sector, committed to providing safe, clean, dependable, efficient, cost-effective, and prompt transportation services to the students of New York City. Our mission is to support the educational process through the provision of essential services that go beyond the classroom. As a Customer Service Agent, OPT, you will be an integral part of our team, working closely with school administration, households, and other stakeholders to ensure seamless communication and resolution of transportation-related inquiries.
**Key Responsibilities**
As a Customer Service Agent, OPT, your primary responsibilities will include:
* Responding to telephone inquiries to determine the type of service required
* Logging customer information, inquiries, and resolutions into an automated tracking system
* Reviewing students' transportation status to determine eligibility for transportation needs
* Communicating with households and schools to review, verify, and request additional information to process requests for student transportation eligibility approval or to resolve transportation status issues
* Maintaining records of school personnel contacted for reporting purposes
* Assisting with quality assurance evaluation of calls to the call center
**Qualification Requirements**
To be considered for this role, you must possess the following qualifications:
* A baccalaureate degree from an accredited college; or
* An associate degree from an accredited college and two years of satisfactory, full-time experience responding to inquiries in a customer service, help desk, or public relations capacity, utilizing computers and information technology; or
* A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience described in "2" above; or
* A satisfactory combination of education and experience. Satisfactory, full-time experience working for arenaflex in a customer service, help desk, or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of arenaflex work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above.
The above-described education and experience must have included at least one year of satisfactory experience using computers to access information technology systems and databases for researching the answer to questions. Such experience acquired as part of post-high school education is acceptable.
Plus
In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above
**Preferred Qualifications**
* Knowledge and understanding of overall organizational strategy and of call center environment/operations
* Excellent ability to listen and communicate effectively
**Salary and Benefits**
As a valued member of our team, you will be rewarded with a competitive salary of $45,409 - $67,879, commensurate with your experience and qualifications. Additionally, you will be eligible for a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we strive to foster a culture of innovation, collaboration, and continuous learning. As a Customer Service Agent, OPT, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our customers.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service Agent, OPT, you will have access to a range of training programs, mentorship opportunities, and career advancement possibilities. We believe in investing in our employees' future, and we offer a comprehensive learning and development program to support your career aspirations.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to reviewing your application and discussing how you can become a vital part of our success story.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy.