Job Overview
MySpectrum Counseling & Coaching is a fast-growing, mission-driven behavioral health organization (Inc. 5000 #244 in 2023). We’re hiring a hands-on operations leader to run our weekly execution engine—driving KPIs and removing friction across the client journey: inquiry → intake → scheduling → first appointment → clinician utilization.
What you’ll do
Run weekly operating rhythm: scorecard review, accountability meeting, action tracking
Own workflow improvements across intake, scheduling, capacity, and client experience
Build simple dashboards and KPI definitions (Sheets/Excel)
Track demand vs. capacity and identify near-term constraints (open slots, ramp time)
Create and enforce SOPs, checklists, and QA routines
Lead projects end-to-end (scope, milestones, risks, delivery)
Manage a lean admin model: 4 offshore (Philippines) + ≤2 onshore through workflows, documentation, and performance metrics
Coordinate operational handoffs with billing/RCM support to reduce preventable issues
KPIs you’ll influence (baseline first, then targets)
Speed-to-contact, lead-to-scheduled conversion, time to first appointment, show rate
Clinician utilization/open-slot rate, onboarding ramp time
Offshore productivity + QA, SOP adherence, scorecard accuracy
Must-haves:
5–10 years operations experience (healthcare/services or high-volume scheduling preferred)
Proven experience running scorecards + weekly accountability meetings
Experience managing remote and/or offshore teams using SOPs, QA, and metrics
Strong project execution: consistently ships improvements
Calm, direct communicator; low ego; solutions-focused
Preferred
Therapy/behavioral health operations (multi-state a plus)
Familiarity with TherapyNotes, Zendesk, or similar systems
Forecasting/capacity planning comfort
To apply:
Please submit your resume. In your cover note (or first message), include 1–2 examples of KPI improvements you’ve driven (numbers preferred).
Job Type: Full-time
Benefits:
• Health insurance
Work Location: Remote