Sr. Business Analyst, Learning Program Insights

Position Purpose: With minimal supervision, the Business Analyst supports the development of the Program Insights team with skills, tools, and methodologies that generate critical insights for key Talent Management and Development (TM&D) programs to enhance their effectiveness and execution. This includes translating business questions into actionable insights, support ongoing data needs, design tools to facilitate data-driven decisions and deliver high quality analytical solutions. Another area of responsibility is the cleansing, validation, and maintenance of TM&D data sources. Key Responsibilities: ? 20% Organize, manage and execute curricula updates along with learning system updates and enhancements using business and systems expertise ? 20% Gather functional requirements, maintain documentation and develop analytics needed to drive field execution and support of learning initiatives, programs and rollouts. ? 20% Develop and design dashboards, reports and presentations designed to education, inform and influence business partners in regard to learning execution while supporting field initiatives and business objectives. ? 20% Assists with training, education and handling customer service questions in regard to the Learning Management System or related subjects. ? 10% Maintain a working knowledge of the business unit processes, procedures and current LMS application, learning content and distance learning program. Multi-task to work on several projects simultaneously, recommending improvements and that may impact the business. ? 10% Serve as the Subject Matter Expert in regard to the LMS and reporting functions. Direct Manager/Direct Reports: ? Typically reports to the Manager of Learning Execution. ? A business analyst may report to this role on a permanent basis. It may also require the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance. Travel Requirements: ? Typically requires overnight travel less than 10% of the time. Physical Requirements: ? Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: ? Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: ? Must be eighteen years of age or older. ? Must be legally permitted to work in the United States. Minimum Education: ? The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: ? Bachelor's degree in related field ? Experience with reporting tools and software such as Google Cloud Platform, Big Query ? Experience with needs analysis, learning data analysis, and reporting ? Experience with programming in R and Python ? Experience with Looker Studio, PowerBI, and Tableau ? Proficiency with traditional desktop software, especially Microsoft Excel ? Possesses working knowledge of HR ? Experience with managing projects Minimum Years of Work Experience: ? 4 Competencies: ? Good oral and written communication skills ? Excellent interpersonal and customer service skills ? Organized ? Ability to juggle multiple priorities and projects ? Strong computer skills