Key Responsibilities:
• Take full ownership of Salesforce Sales Cloud administration and platform configuration in alignment with evolving business needs
• Perform hands-on configuration tasks including flows, validation rules, reports, dashboards, user and permission management
• Collaborate with internal stakeholders and SMEs to gather, document, and translate both business and technical requirements
• Author detailed user stories in JIRA and ensure traceability through delivery
• Act as a liaison between business process owners and technical implementers
• Prepare Salesforce for upcoming integrations with:
Required Skills & Experience:
• Must have hands-on Salesforce Sales Cloud administration experience, including configuration of profiles, roles, page layouts, flows, reports, and dashboards
• Proven ability to manage Salesforce platform configuration independently with minimal reliance on development resources
• Experience working on Salesforce integration projects (e.g., ERP, CPQ, or CLM)
• Strong business analysis skills: requirement gathering, writing user stories, stakeholder communication, and backlog management
• Familiarity with collaboration and delivery tools like JIRA, Confluence, and monday.com
• Preferred experience working with transformation programs in mid-sized or enterprise settings
• Dynamics 365 F&O (ERP)
• CPQ/CLM (Conga)
• LIM (Sapio)
• monday.com (project management and collaboration tools)