Note: The job is a remote job and is open to candidates in USA. NetFortris, A Sangoma Company is dedicated to empowering organizations through reliable Unified Communications solutions. In this role, you will own the end-to-end UX of Sangoma’s desk phone and device experiences, designing for embedded environments while collaborating closely with engineering teams to ensure accurate implementation of your designs.
Responsibilities
- Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution
- Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
- Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
- Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load
- Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle
- Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
- Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes
- Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
- Research regulatory factors and usability constraints
- Support the engineering team by contributing to usability testing and iterate based on real user behavior
- Help drive consistency and usability across Sangoma’s broader device ecosystem
Skills
- Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design
- You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior
- Demonstrated experience designing, task-focused, workflow-driven interfaces
- Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention
- Ability to communicate UX rationale clearly to engineers and non-design stakeholders
- Proficiency with design tools such as Figma, Sketch, or similar
- Experience with telephony, VoIP, or enterprise communications products
- Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems
- Understanding of localization and internationalization considerations
- Prior exposure to usability testing or field studies in enterprise or operational environments
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Entrepreneurial work environment partnered with high growth career opportunities.
Company Overview
- Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.netfortris.com/.