Note: The job is a remote job and is open to candidates in USA. Sangoma is dedicated to empowering organizations through reliable Unified Communications and related solutions. In this role, you will own the end-to-end UX of Sangoma’s desk phone and device experiences, ensuring designs are implemented accurately while collaborating closely with firmware engineers and product management.
Responsibilities
- Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution
- Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
- Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
- Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load
- Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle
- Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
- Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes
- Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
- Research regulatory factors and usability constraints
- Support the engineering team by contributing to usability testing and iterate based on real user behavior
- Help drive consistency and usability across Sangoma’s broader device ecosystem
Skills
- Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design
- You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior
- Demonstrated experience designing, task-focused, workflow-driven interfaces
- Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention
- Ability to communicate UX rationale clearly to engineers and non-design stakeholders
- Proficiency with design tools such as Figma, Sketch, or similar
- Experience with telephony, VoIP, or enterprise communications products
- Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems
- Understanding of localization and internationalization considerations
- Prior exposure to usability testing or field studies in enterprise or operational environments
Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Company Overview
- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. It was founded in 1984, and is headquartered in Markham, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.sangoma.com.