Job Summary
Progressive Technology is seeking a dedicated and highly motivated Remote Support Analyst to join our growing global support team. In this role, you will provide technical assistance, troubleshoot system issues, and support end-users across various platforms. This fully remote position is ideal for individuals who excel in problem-solving, enjoy independent work, and are comfortable working flexible night and weekend shifts. You will play a vital role in ensuring smooth operations for customers and internal teams by delivering timely, accurate, and customer-focused support.
Key Responsibilities
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Provide remote technical support to customers via chat, email, and ticketing systems.
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Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.
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Escalate complex or high-priority issues to senior support teams as required.
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Maintain accurate documentation of issues, resolutions, and system updates.
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Monitor system alerts and respond promptly to incidents.
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Assist users with setup, configuration, and routine maintenance tasks.
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Collaborate with internal teams to identify recurring issues and suggest long-term solutions.
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Ensure exceptional customer service by communicating clearly and empathetically.
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Follow established support protocols, security policies, and technical standards.
• Required Skills and Qualifications
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Strong understanding of basic IT concepts including operating systems, software applications, and networking principles.
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Excellent analytical and troubleshooting abilities.
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Strong written communication skills with the ability to explain technical concepts clearly.
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Ability to prioritize tasks and manage time effectively.
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Comfortable working independently with minimal supervision.
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Adept at handling multiple support requests simultaneously.
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Reliable internet connection and a dedicated remote workspace.
• Experience
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1–2 years of experience in a technical support, help desk, or customer service role (preferred, but not mandatory).
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Experience using ticketing systems, CRM tools, or remote desktop applications is an asset.
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Freshers with strong technical aptitude and willingness to learn are encouraged to apply.
• Working Hours
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Flexible night and weekend shifts based on business requirements.
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Shift scheduling will be communicated in advance.
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Opportunity for additional hours depending on workload and coverage needs.
• Knowledge, Skills, and Abilities
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Knowledge of Windows/macOS environments and basic system administration.
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Familiarity with internet troubleshooting, VPNs, and common remote access tools.
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Strong problem-solving mindset with attention to detail.
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Ability to work efficiently in a fast-paced, remote environment.
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Customer-centric approach with patience and professionalism.
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Ability to follow procedures while also thinking critically to resolve unique issues.
• Benefits
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100% remote work—no commute required.
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Competitive pay with opportunities for performance-based incentives.
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Flexible schedules ideal for work-life balance.
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Career development and training opportunities.
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Supportive and collaborative virtual work culture.
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Opportunity to grow into advanced technical or supervisory roles.
• Why Join Progressive Technology?
At Progressive Technology, we believe in empowering our employees to succeed from anywhere. You will be part of a forward-thinking company that values innovation, teamwork, and continuous learning. Here, your contributions directly impact our clients and our long-term success. We offer a stable, inclusive, and growth-focused environment where your technical talent can flourish.
How to Apply
Interested candidates can submit their resume and a brief cover letter outlining their technical skills and availability. Shortlisted applicants will be contacted for an online assessment and virtual interview.