Note: The job is a remote job and is open to candidates in USA. Loop is a company focused on driving growth through its sales team. The Sales Development Representative will conduct outbound prospecting, schedule demos, and optimize sales processes to meet and exceed sales targets.
Responsibilities
- Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels
- Research and understand prospects' business needs and pain points to effectively communicate the value proposition of Loop
- Schedule and coordinate introductory calls or demos for qualified prospects with Account Executives (AEs)
- Track and document all interactions and lead information in Loop's CRM system (we use Salesforce) to ensure accurate and up-to-date data
- Continuously learn about the industry and competitors to provide valuable insights to merchants and improve sales messaging
- Collaborate with AEs and other team members to optimize sales processes and improve overall sales performance
- Meet and exceed weekly and monthly KPIs for outbound calls, qualified leads, and scheduled meetings
- Achieve (or exceed!) monthly SQO quota
- Participate in ongoing training and coaching sessions to improve sales skills and product knowledge
- Continuously provide feedback to the marketing team on the effectiveness of campaigns and messaging
- Act as THE voice of our market, sharing insights with our sales, marketing, merchant success and product teams so we can be exceptional at responding to market needs
Skills
- Strong prospecting skills with the ability to identify and qualify potential customers through various channels, such as cold calls, cold emails, social media, and other creative methods
- Excellent communication skills, both written and verbal, with the ability to engage and persuade prospects through phone, email, and other channels
- Strong listening skills to understand prospects' needs and pain points and effectively communicate the value proposition of Loop
- Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota
- You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas
- Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop's tools - Salesforce, Slack, Notion, Loom, Outreach, Lusha, SalesNav, and Google Suite
- You know how to effectively collaborate with cross-functional teams, including AEs, marketing, partnerships, and merchant success
- Willingness to learn and continuously improve sales skills, including product knowledge, sales processes, and industry trends
- You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win
- You are curious and proactive in experimenting with AI technologies to improve workflows, optimize messaging, and uncover new ways to connect with merchants
- You thrive in rapidly changing, ambiguous, and fast moving environments
- You have examples to share of how you're already living Loop's core values: Be a Human First, Courage Over Comfort, Own the Outcome and Make Merchants Successful
Benefits
- Medical, dental, and vision insurance
- Flexible PTO
- Company holidays
- Sick & safe leave
- Parental leave
- 401k
- Monthly wellness benefit
- Home workstation benefit
- Phone/internet benefit
- Equity
Company Overview
- Loop is a return portal that automated all the returns and refunds of products. It was founded in 2017, and is headquartered in Columbus, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.loopreturns.com.