Note: The job is a remote job and is open to candidates in USA. Dominium is a purpose-driven leader in affordable housing, and they are seeking an Operations Communication Specialist to support the development and execution of resident-facing and site-level communications. This role is responsible for ensuring clear and consistent messaging, while collaborating with Operations leadership and cross-functional teams to enhance the resident experience.
Responsibilities
- Assists in drafting and editing resident-facing and internal communications, including announcements, notices, and campaigns
- Supports the execution of communication plans to ensure messaging is clear, accurate, and aligned with company standards
- Maintains consistency in tone, voice, and branding across all communications
- Provides communication support for operational initiatives, including system updates, process changes, and new programs
- Develops messaging that helps site teams and residents understand and adapt to changes
- Supports project teams by preparing communication materials and tracking deliverables
- Coordinates and distributes resident communications through various platforms, including email and resident portals
- Partners with site teams to ensure communications are delivered effectively and on time
- Escalates sensitive or complex communication needs to senior team members as appropriate
- Drafts, proofreads, and formats communications across multiple channels
- Manages communication calendars, timelines, and approval processes
- Ensures communications meet basic compliance, branding, and quality standards
- Collaborates with cross-functional teams such as Marketing, Training, and Operations to support communication needs
- Assists in preparing materials for training programs and operational initiatives
- Seeks feedback and guidance to continuously improve communication effectiveness
- Tracks basic communication metrics, including open rates and engagement, and compiles reports
- Identifies opportunities to improve clarity and effectiveness of messaging based on feedback
- Works under the guidance of senior team members and contributes to team projects
- Performs duties without direct supervisory or leadership responsibilities
Skills
- High School Diploma or GED required
- Strong written and verbal communication skills with the ability to communicate professionally and clearly
- High attention to detail and accuracy in all work
- Demonstrated ability to organize tasks, manage multiple priorities, and meet deadlines
- Willingness to learn, adapt, and work effectively in a fast‑paced environment
- Basic understanding of professional communication standards in written and verbal interactions
- Proficiency in Microsoft Office applications (Outlook, Word, Excel); familiarity with digital communication tools is a plus
- Associate's or Bachelor's degree in Marketing, Communications, or a related field preferred
- Experience in communications, marketing, or related field preferred
Benefits
- Basic Life and AD&D
- Employee, Spouse and Child Supplemental Life and AD&D
- Short and Long-Term Disability insurance
- Medical, Dental and Vision coverage
- Optional Health Savings Accounts
- Medical and Dependent Care Flexible Spending Accounts
- Voluntary Benefits (Accident, Critical Illness, Whole Life)
- Employee Assistance Program
- 401(K) plan
- Health and Financial Wellness Programs
- Paid Time Off including Paid Holidays and Floating Holidays
- Paid Parental Leave
- Education Reimbursement
- Employee Recognition
- Dominium Employee Emergency Fund
Company Overview
- Founded in 1972, Dominium is a purpose-driven leader in affordable housing, dedicated to addressing the nation’s housing crisis through lasting and impactful solutions. It was founded in 1972, and is headquartered in Plymouth, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is https://www.dominiumapartments.com/.