Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform focused on digitally transforming the service economy with tailored SaaS solutions. They are seeking a Payment Activation Specialist to train small business owners on their SaaS payments features and drive early product adoption through high-volume outreach.
Responsibilities
- Rapidly engage merchants through high-volume outbound calls to drive early payments adoption
- Develop strong working knowledge of our payments platform and workflows to educate and guide our customers on features to collect online payments
- Deliver concise, action-oriented activation conversations focused on enabling merchants to process payments immediately, including key topics such as rates, funding timelines, refunds, chargebacks, and deposits
- Execute short, efficient calls to troubleshoot blockers, confirm readiness, and move merchants to their first successful transaction
- Proactively follow up with merchants using a high-touch, high-cadence outreach approach (calls, emails, automated nudges) to ensure payments are processed without delay
- Activate new users by walking them through their first live transaction end-to-end, from initiation to deposit confirmation, reinforcing confidence in the payments experience
- Capture common merchant objections, questions, and friction points, and relay actionable feedback to Product and Operations to improve speed, usability, and conversion
Skills
- 1 – 2 years in business-to-business Sales, Business Development, or Customer Success
- Bilingual in English and Spanish required
- Ability to influence behavior and apply a consultative approach to customer service
- Organized, detail-oriented, capable of managing a pipeline and prioritizing outreach
- Reliable, strong work ethic and ability to follow our process rigorously, methodically, and independently
- Excellent interpersonal and telephone sales skills are required
- Ability to multitask, take direction, and execute with precision
- Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment
- Must be eligible to work without sponsorship
- Previous payment processing/ API related experience a plus
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview
- EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/.