Note: The job is a remote job and is open to candidates in USA. PushPress is building the Intelligent Industry Ledger for boutique fitness. The Onboarding Specialist is responsible for guiding clients through their initial setup, accelerating Time to First Value, and ensuring a successful onboarding journey.
Responsibilities
• Lead new clients through the account setup process for Core, Train, and the Branded App products
• Assist in the initial collection of necessary business information to facilitate Website onboarding
• Deliver comprehensive onboarding through a flexible mix of 1:1 consultations, group training sessions, and Intercom support
• Educate clients on specific workflows and best practices designed to help them achieve their individual business objectives
• Actively monitor onboarding progress within HubSpot, proactively following up with clients to identify and remove any obstacles or blockers
• Collaborate closely with the Support and Operations teams to pinpoint and resolve gaps, ensuring a streamlined and effective onboarding journey
• Regularly review and update Help Docs and PushStart materials to maintain clarity and accuracy for clients in the onboarding stage
• Identify and act on early indicators of potential client churn, escalating these signals appropriately to the Support or Operations teams
• Provide immediate 'how-to' chat support to address questions from clients during the critical onboarding phase
Skills
• 2+ years in onboarding, implementation, or client-facing SaaS
• 2+ years in gym ownership, management, or a coaching/fitness role
• Strong understanding of fitness business operations and client needs
• Exceptional communicator - clear, warm, and confident
• Proactive project manager who follows up without needing to be asked
• Comfortable on video and screen share
• Detail-oriented and committed to operational excellence
• Empathetic, calm, and client-centered under pressure
• Familiarity with PushPress Core, Grow, and Train preferred
• Screen sharing and mobile-to-desktop training skills essential
Company Overview
• PushPress is a vertical B2B SaaS company that offers a gym management software serving SMB boutique fitness studios market. It was founded in 2013, and is headquartered in Claymont, Delaware, USA, with a workforce of 51-200 employees. Its website is https://pushpress.com.