Note: The job is a remote job and is open to candidates in USA. Circana is a global company dedicated to fostering inclusivity and belonging, seeking a Client Service Analyst to ensure client satisfaction through executional and service excellence. The role involves engaging with clients, providing report creation, and collaborating with various teams to deliver high-quality results.
Responsibilities
- Key point of contact to the client for service-related requests or issues
- Engage in a consultative manner with clients when helping solve/manage content deliverables
- Assist Client by providing report creation and editing services
- Assist in providing on-time quality deliverables via Circana’s Unify platform
- Answer general questions regarding the aforementioned applications and tools
- Develop and leverage strong, collaborative relationships with other technology and delivery teams, as well as our outsourcing partnerships
- Weekly update and QC of client’s syndicated tools using Unify Dimension Builder
Skills
- 1+ years of experience
- Demonstrated ability to learn and utilize various computer software, including MS Excel
- Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company
- Demonstrated expertise in translating data and analysis into relevant implications
- Experience with syndicated data is a plus
- Strong project management and process skills
- Able to engage in consultative manner with clients when helping solve/manage content deliverables
- Flexibility of work schedule to cover night and weekend work when needed
- Bachelor's degree preferred, business, analytics, data, technology ideally
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
- Circana consults on the complexities of customer behavior. It was founded in 1966, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.circana.com.
Company H1B Sponsorship
- Circana has a track record of offering H1B sponsorships, with 53 in 2025, 37 in 2024, 32 in 2023. Please note that this does not guarantee sponsorship for this specific role.