Note: The job is a remote job and is open to candidates in USA. GM Financial is building an Insurtech business at General Motors Insurance to transform the auto insurance experience. As an Auto Damages Adjuster, you will investigate, evaluate, negotiate, and adjust claims while supporting customers through the damages process, all in a remote capacity.
Responsibilities
- Investigate, evaluate, negotiate and adjust low to moderately complex claims presented by or against our insureds to confirm coverage, determine legal liability, and equitably settle/defend in compliance with all state regulatory requirements
- Manage and support the customer through the damages process for both repairable and total loss
- Look for recovery opportunities and pursue them when appropriate
- Work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims
- Recognize life events, understand customer's needs and provide advice to deliver appropriate solutions to the customer
- Provide claims service via various channels to policy holders and third-party customers
- Handle low to moderately complex auto claims
- Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
- Seek guidance from team members to resolve issues and identify appropriate issues for escalation
- Partner with and/or directs vendors and internal business partners to facilitate claims resolution
- Contribute to business goals, performance metrics, and effectively uses tools & technology
- Support workload surges and/or catastrophe operations as needed
Skills
- High School Diploma or equivalent required
- 0-2 years of auto claims adjusting experience required
- Insurance Adjuster License required
- You have experience in an inbound phone-intensive, contact center environment using a headset
- You possess knowledge of how to build lasting relationships with internal and external customers and business partners
- You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
- You have strong written and verbal communication skills
- You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset
- Bachelor's Degree in related field preferred
- 1 year of customer service experience preferred
- 1 year of customer contact experience preferred
- Guidewire ClaimCenter experience strongly preferred
Benefits
- 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
Company Overview
- GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company. It was founded in 1992, and is headquartered in Fort Worth, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.gmfinancial.com/.