Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a well-established insurance company providing specialty and standard commercial lines insurance products. They are seeking an entry-level Business Analyst to support technology platforms, manage production issues, and assist in project management activities while collaborating with various teams.
Responsibilities
- Serve as the first point of contact for user-reported issues, questions, and requests related to production systems
- Troubleshoot, investigate, and resolve production issues, escalating as needed and ensuring timely communication with stakeholders
- Monitor system health and performance, proactively identifying and addressing potential problems
- Document and track issues, resolutions, and recurring trends to support continuous improvement
- Assist in coordinating small-scale projects and process enhancements, including scheduling meetings, tracking action items, and updating project documentation
- Gather and document business requirements and user stories in a clear and concise manner
- Support backlog management by assisting in organizing, prioritizing, and tracking tasks to maximize business value
- Participate in testing and quality assurance activities to ensure successful deployment of system changes and enhancements
- Communicate project and production status, roadblocks, and solutions to team members and leadership
- Create and maintain process documentation, including step-by-step guides and workflow diagrams
- Contribute to knowledge base articles and user support materials
Skills
- Bachelor's degree required
- 1-2+ year of experience or relevant internship experience
- Strong interest in production support, technology operations, and project coordination
- Exceptional analytical, problem-solving, and organizational skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiences
- Willingness to learn, take initiative, and see tasks through to completion
- Attention to detail and commitment to quality
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams)
- Experience with Confluence and Jira is a plus
- Experience supporting insurance operations (Auto, General Liability, Excess/Umbrella) is preferred but not required
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
Company Overview
- Crum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance. It was founded in 1822, and is headquartered in Morristown, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.cfins.com/.
Company H1B Sponsorship
- Crum & Forster has a track record of offering H1B sponsorships, with 2 in 2026, 7 in 2025, 10 in 2024, 3 in 2023, 12 in 2022, 9 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.