As a crucial part of our global logistics family, you'll play a key role in coordinating overland operations with precision and finesse. From optimizing transportation routes to ensuring seamless cross-border movements, you'll be at the forefront of our mission to redefine the future of logistics. If you thrive in a fast-paced environment, possess excellent organizational skills, and are ready to make a real impact, then we want you on board.
Key Responsibilities
- Manage UK overland shipments end-to-end, focusing on containers and LTL movements, ensuring timely and efficient delivery to final warehouse destinations.
- Coordinate with clients, UK carriers, hauliers, and third-party logistics providers to ensure seamless cargo movement.
- Plan and oversee last-mile delivery once containers or consolidated freight arrive in the UK, ensuring smooth warehouse delivery.
- Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
- Monitor shipment progress, proactively addressing delays, port congestion, or delivery disruptions to ensure customer satisfaction.
- Produce and review all necessary overland transport documentation, including delivery orders, CMRs, PODs, manifests, and container release documentation.
- Coordinate container deliveries, de-stuffing, and LTL distribution to multiple warehouse locations where required.
- Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
- Ensure compliance with UK transport regulations, delivery restrictions, and company policies.
- Identify opportunities to optimise UK delivery routes, improve utilisation, and enhance last-mile efficiency.
- Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
- Provide insights and feedback on client delivery operations to help improve UK distribution strategies.
Skills Knowledge and Expertise
- Soft Skills- Strong communication skills: Ability to clearly liaise with customers, internal teams, UK hauliers, and warehouse partners.
- Customer-focused problem-solving: Demonstrates initiative in resolving delivery challenges and exceeding expectations.
- Adaptability: Flexibility to adjust to dynamic situations, delivery changes, and fast-paced environments.
- Time management: Effectively prioritises container arrivals, LTL deliveries, and warehouse booking slots.
- Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
- Organisation: Maintains a structured and methodical approach to managing shipment and delivery requirements.
- Critical thinking: Analyses data and situations logically to make sound operational decisions.
- Conflict resolution: Resolves delivery issues constructively, maintaining professionalism and customer trust.
- Technical / Competency Skills
- European Overland transport knowledge: Understanding of container haulage, LTL distribution, and last-mile delivery operations.
- Container & LTL coordination: Experience managing FCL arrivals, deconsolidation, and delivery to warehouses.
- Digital platform proficiency: Ability to update and manage shipment details on logistics platforms with precision.
- Documentation expertise: Skilled in producing and reviewing CMRs, delivery orders, PODs, manifests, and warehouse documentation.
- Regulatory compliance: Familiarity with transport regulations, delivery restrictions, and compliance requirements.
- Operational analytics: Ability to track delivery performance, identify trends, and implement process improvements.
- Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
- Attention to detail: Ensures delivery accuracy, compliance, and data integrity throughout the operational process.
- Vendor coordination: Experience working with hauliers, container transport providers, and warehouse teams.