Operational Support Team Representative

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Human Services Program Consultant III (S) Position Number Grade NC16 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High-Deductible Health Plan (HDHP). For more information on health benefits offered visit www.shpnc.org. NOTE: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position to work in a temporary position. Temporary Solutions cannot accommodate dual employment. Knowledge Skills and Abilities/Management Preferences This position has been reposted. Previous applicants must reapply to be considered. This temporary position is home-based. The Operations Support Team (OST) provides training, technical assistance, and consultation to staff of all 100 local county departments of social services who work in programs to deliver services and benefits to families and children who are experiencing economic and family crisis. The primary purpose of this position is to assist the county departments of social services in the administration of Medicaid, which is one of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system, i.e. Work First, Medicaid, Food and Nutrition Services, or Subsidized Child Care Services. County DSS business flow process, program consultation, policy interpretation, program technical assistance, policy training and NC FAST technology assistance is provided to ensure that policy is uniformly understood and executed, and that corrective action is accomplished for exceptions. In addition, multi-program management consultation is provided. Most of the necessary functions are carried out in visits to the County Departments of Social Services, individual conferences with Income Maintenance Program Managers and Supervisors and County DSS Directors or in group meetings. There is also contact with applicants and recipients, with partner agencies and with specific program service providers. Job Specific Responsibilities: - Provide oversight of county administration of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system and to ensure that all benefits are issued in a timely, accurate, and efficient manner. - Ensure program compliance and promoting program improvement. - Develop corrective action plans with the county as needed, and monitor and evaluate the corrective action plan, and provide feedback to the county regarding performance. Identify, coordinate, and deliver needed training in policy across programs and NC FAST procedures and functions, supervisory skills, resource management methodology, customer service principles, interviewing skills, etc. - Complete county visit and activity reports, activity summaries, letters to directors of social services departments, and other correspondence as assigned. Hourly Rate: $28.00 to $34.00 (Based on education and/or years of relevant work experience reflected on the application) Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.   Management prefers applicants with the following: - A valid NC driver’s license for travel is required for this position. - At least 3 years of economic benefits (Medicaid, Work First, or Food and Nutrition, etc.) experience in a supervisory or program management capacity, preferably in a Medicaid program. - Working knowledge of county social services program policies. - Knowledge of program and services funding to advise counties. Understanding of adult learning principles. Supplemental and Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Yalanda Fullwood Email: [email protected]