Join Our Team of Compassionate Professionals! We are seeking a highly skilled and motivated Non-Clinical Trainer to join our team at Memorial Primary Care. As a key member of our training team, you will play a vital role in providing high-quality training to our contact center staff, ensuring they have the skills and knowledge needed to deliver exceptional patient care and customer service. In this full-time, day shift position, you will have the opportunity to work in a dynamic and supportive environment, collaborating with our team of healthcare professionals to drive success and growth. With a competitive salary and comprehensive benefits package, this is an excellent opportunity to advance your career and make a meaningful difference in the lives of our patients. Key Responsibilities: Develop and deliver comprehensive training programs to enhance the skills and knowledge of our contact center staff Assess training needs and create customized training solutions to address gaps in performance Collaborate with our leadership team to establish training goals and objectives, and develop strategies to achieve them Design and implement curriculum to support our service vision and quality initiatives Conduct training sessions, workshops, and coaching sessions to ensure staff have the skills and knowledge needed to excel in their roles Evaluate the effectiveness of training programs and make recommendations for improvement Stay up-to-date with industry trends and best practices in adult learning and training methodologies Requirements: Associate's degree in Education, Organizational Development, or a related field At least 2 years of experience in facilitating classroom training, instructional design, and adult learning Strong knowledge of Microsoft Suite and critical thinking skills Excellent communication and presentation skills, with the ability to engage and motivate adult learners Ability to work in a fast-paced environment with minimal supervision What We Offer: Competitive salary and comprehensive benefits package Opportunities for professional growth and development Collaborative and supportive work environment Recognition and rewards for outstanding performance Comprehensive training and onboarding program How to Apply: If you are a motivated and experienced training professional looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Apply for this job