Member Contact Center Representative

Everwise Credit Union is seeking a Member Contact Center Representative to assist members with their financial needs. The role involves providing quality service via telephone, promoting credit union products, and maintaining member satisfaction. Responsibilities - Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel - Identify opportunities to promote credit union products and services to retain members and increase wallet share - Utilize various computer applications to assist with member support and satisfaction - Strive to provide first contact resolution and build lasting member relationships through exceptional service - Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management - Contribute to Unit and Corporate goals - Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union Skills - High School Diploma, GED or equivalent skills and abilities - Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years customer service and/or call center experience - Clear verbal and written communication, listening, and human relation skills - Excellent phone communication skills using clear and pleasant voice - Basic analytical, mathematical, organizational and decision-making skills - Computer literacy skills with using Windows environment, spreadsheet and word processing software - Data entry skills - Ability to multi-task - Able to work in a fast-paced and diverse environment - Ability to sit and/or stand at a desk for extended period of time Company Overview - Everwise Credit Union is a banking firm that provides savings accounts, mortgages, auto loans, and home equity loan services. It was founded in 1931, and is headquartered in South Bend, Indiana, USA, with a workforce of 501-1000 employees. Its website is https://www.everwisecu.com.