Job Description:
• Serve as a primary point of contact for Arch Global Mortgage originating requests
• Interface with international Arch Global Mortgage stakeholders to understand regulatory, customer, and business drivers.
• Triage incoming requests, identify appropriate subject‑matter experts, coordinate inputs, and track responses to completion.
• Draft and prepare regulatory responses, customer communications, and supporting materials for review, refinement, and approval by the CISO.
• Develop background analysis, control narratives, and documentation used to support external responses.
• Create and maintain regulatory‑to‑control mappings demonstrating alignment between Arch Global Mortgage requirements and Arch technology and security controls.
• Interpret Arch policies, standards, and control frameworks for Arch Global Mortgage‑specific use cases and escalate gaps or ambiguities.
• Support relevant SOC 2 engagements and other audit activities by coordinating evidence collection, drafting control descriptions and response inputs, and managing requests from auditors and internal teams.
• Maintain working familiarity with business continuity and disaster recovery (BC/DR) concepts relevant to Arch Global Mortgage.
• Partner with the CISO to establish and maintain a calendar of recurring Arch Global Mortgage governance, compliance, and reporting activities.
• Draft metrics, summaries, and artifacts used for senior leadership discussions and board or committee materials.
Requirements:
• Experience in IT governance, risk, compliance, or security risk management within financial services or insurance.
• Experience working with global or non‑U.S. regulated businesses strongly preferred.
• Experience supporting customer audits and third‑party risk management (TPRM) programs, particularly with banks or large financial institutions.
• Prior technical background sufficient to understand, assess, and question technology and security controls.
• Strong written communication skills, with experience drafting materials intended for external review.
• Familiarity with SOC 2 and BC/DR concepts required (ownership experience not required).
• Ability to work across time zones; U.S. West Coast preferred but negotiable, with willingness to overlap with Australian (Sydney) business hours.
Benefits:
• multiple medical plans plus dental, vision and prescription drug coverage
• a competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care