Loss Control Coordinator

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Loss Control Coordinator to provide centralized administrative support for loss control operations, ensuring consistent execution of established policies, procedures, and service standards. Responsibilities - Coordinates incoming loss control survey requests, prioritizes as needed, and helps ensure work is assigned and completed efficiently - Helps prepare reports, update systems, and ensure information is accurate and up to date - Serves as a resource for loss control processes, systems, and workflow questions - Supports loss control leadership with departmental initiatives and operational activities - Receives, reviews, and distributes loss control service requests in accordance with established procedures and timelines - Provides administrative and operational support to loss control leadership and field staff, including documentation, tracking, and follow-up - Assists with departmental projects by coordinating tasks, maintaining documentation, and tracking progress - Supports third-party vendor activities through assignment tracking, documentation management, and follow-up communication - Maintains system data, generates standard reports, assists with updates, and escalates technical issues as needed - Updates and maintains the loss control collaboration platform to ensure accurate and current information - Assists with coordination and documentation related to large account service activities - Partners with internal teams and external vendors to support service delivery and ensure timely, accurate completion of work - Coordinates logistics for departmental meetings, training sessions, and conferences - Provides information and administrative support to underwriting, claims, marketing, IT, data teams, consultants, and agents regarding loss control processes and resources - Performs duties within established guidelines and procedures - Exercises judgment in routine coordination matters; escalates nonroutine or complex issues to leadership - Utilizes company systems and vendor resources in accordance with defined standards - Identifies routine workflow issues and assists in resolving them within established processes - Recommends solutions and escalates complex matters to loss control leadership as appropriate - Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved - Contacts other departments, agencies, policyholders, and regulatory organizations - Coordinates with loss control vendors for audit and training activities - Reports customer needs and suggests solutions - Performs special projects and duties as assigned Skills - Ability to manage multiple projects and work closely with various teams and departments - Ability to design, author, or create written materials that support loss control efforts - Ability to apply creative thinking to problem-solving and continuous process improvement - Demonstrated ability to produce accurate, error-free work, with strong proofreading and data verification skills - Organizational and time management skills with the ability to prioritize workload and meet deadlines - High school diploma or equivalent required; associate or bachelor's degree, or experience in a related field, is a plus - Ability to work independently and within a team - Strong verbal, written, and interpersonal communication skills with the ability to effectively interact with internal and external customers at all levels of responsibility - Strong problem-solving skills, with the ability to independently research questions, identify solutions, and appropriately escalate issues when needed - Proficient use of various core systems, office and computer equipment, and software packages - One to three years of experience working in a professional business environment preferred - Familiarity with business insurance and the independent insurance agency environment - Familiarity with DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principles Benefits - Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more! - Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) - 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions) - Wellbeing Program, including onsite fitness studio - Paid Time Off – including holiday, vacation, and volunteer - 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education) - Paid parental leave - Bonus opportunities Company Overview - Western National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.