Welcome to Discover Financial Services – where innovation meets excellence! We are looking for a dynamic and driven individual to join our team as a Lead Resolution Planner. As a leader in the financial services industry, we strive to provide our customers with exceptional experiences and solutions. In this role, you will have the opportunity to utilize your strategic planning skills to drive resolution and recovery efforts for our customers. If you have a passion for problem-solving and a strong background in financial services, we want to hear from you!
Develop and implement strategic plans to improve resolution and recovery for customer issues.
Analyze data and identify trends to proactively address potential issues.
Collaborate with cross-functional teams to identify and implement process improvements.
Lead a team of resolution planners and provide guidance and support in achieving goals.
Monitor and track progress of resolution efforts and provide regular updates to management.
Communicate with customers and internal stakeholders to ensure timely and effective resolution.
Develop and maintain relationships with key partners to enhance resolution efforts.
Stay up-to-date with industry trends and best practices to continuously improve processes.
Conduct regular training and development sessions for team members to enhance their skills.
Provide recommendations to management for resource allocation and budget planning.
Ensure compliance with company policies, procedures, and regulatory requirements.
Foster a positive and inclusive work environment that promotes teamwork and collaboration.
Represent the company in a professional manner and uphold its values and reputation.
Handle escalations and difficult customer situations with empathy and effective problem-solving.
Continuously monitor and assess the effectiveness of resolution strategies and make necessary adjustments.
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.