Grubhub is a leading food delivery service that champions restaurants across the United States. They are seeking an Implementation Specialist to drive customer onboarding and ensure successful deployment of services, collaborating with various stakeholders to enhance the overall user experience.
Responsibilities
- Drive the growth of the organization by ensuring that new customers are successfully onboarded efficiently
- Work with internal and external stakeholders to deploy campuses or new shops
- Set up/configure hardware and build out what our shops/menus will look like
- Develop deep expertise in Campus Dining on GH's systems and equipment
- Create an exceptional, personalized service experience for Campus Dining on GH partners
- Facilitate execution of all onboardings and train customers on the product
- Collaborate with stakeholders to configure our hardware and work through shop set up/routing
- Make recommendations based on feature requests and bugs reported by users or partners
- Be a key partner and making sure all campuses/shops are set properly
- Work through new deployments/builds/configurations/meetings/audit packages/monday.com updates
- Work through setting up our partners with needed hardware
- Handle tickets & escalations to help with bringing our operation live in different shops or campuses
- Help design and implement menus by building out our shops we help to deploy
- Consult with users to determine appropriate hardware and software needs and assist in placing orders
- Install updates and configure features for workflow
- Prepare reference material for users by drafting operation guides
- Create menus
- Cross-Team collaboration to ensure teams are hitting due dates
- Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization
- Dive in and contribute to other business areas as needed/appropriate
Skills
- Education Requirement: Highschool GED
- Excellent written language skills, including spelling, grammar, syntax, and other mechanics
- Analysis skills
- Application Support
- Attention to detail
- Operations system knowledge
- The ability to work and learn independently, as well as collaborate with larger teams
- An uncanny knack for spotting tiny errors
- Excellent organizational and time management skills
- Great communication skills, both written and verbal
- Ability to manage multiple deadlines simultaneously
- Comfort with technical systems, both familiar and unfamiliar
Benefits
- Equity
- 401K
- Multiple medical, dental, and vision plans
Company Overview
- Grubhub is an online platform that connects customers with local restaurants. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.grubhub.com.