Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? Look no further! arenaflex is seeking a highly skilled and motivated Temporary Customer Success Associate to join our dynamic team on an evening shift (2pm-10pm EST, Monday to Friday, with occasional weekend shifts). As a key member of our customer success team, you will play a vital role in driving customer satisfaction and loyalty while working remotely.
**About arenaflex**
arenaflex is a leading innovator in the fashion and lifestyle industry, dedicated to providing customers with a seamless and personalized shopping experience. Our mission is to empower individuals to express themselves through fashion, while fostering a culture of inclusivity, creativity, and growth. As a Temporary Customer Success Associate, you will be part of a talented team that is passionate about delivering exceptional service and building lasting relationships with our customers.
**Role Summary**
As a Temporary Customer Success Associate, you will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. You will communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand. You will be an independent worker who loves solving problems, making people happy, and putting together outfits for our customers.
**Key Responsibilities**
* Answer any and all interactions during your scheduled shift in a friendly and relatable manner
* Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
* Empathetic to customers' needs but understanding of the business's bottom line
* Collect and share feedback to external teams to ensure the needs of the customers are being met
* Associate must perform a minimum of 70 interactions per shift
**Qualifications**
* Minimum 2 years of experience in customer service or related role
* Must have access to consistently stable internet connection
* Exceptional written and verbal communication skills
* Willing to take on additional projects and support external team members to support business and customer needs
* On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
* Demonstrate a passion for and understanding of the arenaflex brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
**Perks and Benefits**
arenaflex offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information, visit [www.arenaflex.com/work-with-us/benefits](http://www.arenaflex.com/work-with-us/benefits).
**Pay Range**
USD $15.00 - USD $15.00 /Hr.
**Equal Employment Opportunity (EEO) Statement**
arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
**Remote Work Environment**
As a remote employee, you will have the flexibility to work from the comfort of your own home or office. You will be expected to meet or exceed established daily interaction numbers every day and be available to work during your scheduled shift (2pm-10pm EST, Monday to Friday, with occasional weekend shifts).
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.