Join arenaflex, a global leader in eCommerce, as we seek a highly motivated and data-savvy Senior Investigator to lead our Customer Fraud team in Goodyear, AZ. As a key member of our eCommerce Investigations Fraud and Enforcement Team, you will play a critical role in protecting arenaflex's people, product, and data by developing a comprehensive understanding of complex fraud schemes and driving loss avoidance initiatives.
**About arenaflex**
arenaflex is a customer-obsessed company that is revolutionizing the way people shop and live. With a passion for innovation and a commitment to excellence, we strive to create a workplace culture that is inclusive, diverse, and empowering. Our eCommerce platform is a hub of activity, with millions of customers shopping with us every day. As a Senior Investigator, you will be part of a team that is dedicated to ensuring the integrity of our platform and protecting our customers from fraudulent activity.
**A Day in the Life**
As a Senior Investigator, you will be responsible for leading high-scale customer return fraud and abuse investigations, as well as driving loss avoidance initiatives in alignment with organizational goals. Your day will be filled with:
* Deep diving into data from multiple streams to identify cases involving large-scale return fraud and abuse
* Leveraging SQL to conduct further data mining and risk analyses of complex data sets to identify trends that deviate from normal customer return behavior
* Organizing comprehensive and accurate case documents and data packets for use in Legal and Law enforcement referrals
* Providing analytically derived solutions to mitigate current and emerging return fraud and abuse schemes
* Communicating program issues, mitigation opportunities, and recommended solutions in a concise and professional manner to all levels of leadership
* Collaborating with various stakeholders to enhance existing reporting mechanisms and develop new ones
**Key Responsibilities**
* Identify egregious patterns of return fraud/abuse and collaborate with various partner teams accordingly to build case scope
* Efficiently construct comprehensive case referrals for presentment to internal and external partners, including Amazon Legal & Law enforcement
* Provide on-site and/or remote training (some travel may be required) to S&LP field partners pertaining to our team's role/scope, common abuse schemes, how we collaborate with the field to drive mitigation efforts, current/future initiatives, etc.
* Provide case/project updates as needed to partner teams
* Consistently demonstrate a 'Bias for Action' & 'Think Big' mentality through continuous exploratory research to identify how we can further our Investigative reach
**Essential Qualifications**
* 6+ years of compliance, audit, or risk management experience
* Knowledge of Microsoft Office products and applications at an advanced level
* Bachelor's degree or equivalent
* Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
* Experience developing and implementing standards, policies, and programs or equivalent
* Knowledge of data mining & analysis with tools such as SQL or similar
**Preferred Qualifications**
* Project Management Professional (PMP) or equivalent certification
* Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
* Bachelor's Degree in Criminal Justice or related field
* Certified Fraud Examiner or similar certification
**Benefits and Perks**
* Medical, Dental, and Vision Coverage
* Maternity and Parental Leave Options
* Paid Time Off (PTO)
* 401(k) Plan
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Culture**
arenaflex is committed to creating a workplace culture that is inclusive, diverse, and empowering. Our team is passionate about innovation and excellence, and we strive to create a work environment that is collaborative, dynamic, and fun. As a Senior Investigator, you will be part of a team that is dedicated to protecting our customers and ensuring the integrity of our platform.
**How to Apply**
If you are a motivated and data-savvy individual who is passionate about protecting customers and ensuring the integrity of our platform, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating a workplace culture that is inclusive, diverse, and empowering.
**Accommodations for Applicants with Disabilities**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our Recruiting Partner at [arenaflex email address]. We look forward to hearing from you!