Introduction to arenaflex
arenaflex is a leading player in the healthcare industry, dedicated to providing exceptional service and support to its clients and patients. With a strong commitment to diversity, equity, and inclusion, arenaflex fosters a work environment that is welcoming, inclusive, and empowering for all employees. As a remote part-time Pharmacy Technician and Customer Service Representative, you will be an integral part of our team, working closely with our Data Entry Manager and other stakeholders to deliver outstanding customer experiences and support the success of our pharmacy operations.
Job Summary
We are seeking an experienced Pharmacy Technician with a strong background in customer service to join our team at arenaflex. As a Pharmacy Technician-Customer Service Representative, you will be responsible for performing a range of duties, including answering phones, responding to orders and inquiries, handling client complaints, and triaging incoming faxes. If you are a detail-oriented, organized, and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Perform duties assigned by the Data Entry Manager, including answering phones, responding to orders and re-orders, and addressing general customer inquiries.
- Handle and resolve client complaints and inquiries in a timely and professional manner, ensuring high levels of customer satisfaction and loyalty.
- Triage incoming faxes by facility/department and in accordance with cutoff times, ensuring efficient and effective processing of orders and requests.
- Clarify orders as needed, working closely with clients and internal stakeholders to ensure accuracy and completeness.
- Utilize moderate to advanced computer skills to navigate our systems and software, including Frameworks and ECM, to support the delivery of exceptional customer service and pharmacy operations.
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications and skills:
- Active NJ Board of Pharmacy, Pharmacy Technician License, demonstrating your expertise and commitment to the field of pharmacy.
- Previous experience in pharmacy, with a strong understanding of brand name and generic medications, and the ability to apply this knowledge in a customer-facing role.
- LTC pharmacy experience preferred, with a deep understanding of the unique needs and challenges of long-term care pharmacy operations.
- High school diploma or equivalent, with a strong foundation in mathematics, science, and communication.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Moderate to advanced computer skills, with experience in navigating software applications, including Frameworks and ECM.
- Great telephone etiquette, with excellent communication and interpersonal skills, and the ability to build strong relationships with clients, colleagues, and other stakeholders.
Preferred Qualifications
While not essential, the following qualifications and skills are highly desirable:
- Experience working in a remote or virtual environment, with a strong ability to self-motivate, work independently, and manage time effectively.
- Knowledge of additional software applications, including CRM systems, and the ability to quickly learn and adapt to new technologies.
- Certification in pharmacy technology, such as CPhT, demonstrating your commitment to ongoing learning and professional development.
- Experience working in a team environment, with a strong ability to collaborate, communicate, and build strong relationships with colleagues and stakeholders.
Career Growth and Development
At arenaflex, we are committed to supporting the career growth and development of our employees. As a Pharmacy Technician-Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Ongoing training and education in pharmacy operations, customer service, and software applications.
- Opportunities for career advancement, including promotions, lateral moves, and professional development programs.
- A supportive and inclusive work environment, with a strong focus on diversity, equity, and inclusion.
- A comprehensive benefits package, including competitive salary, health insurance, retirement savings, and paid time off.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our dynamic and inclusive work environment, which is built on a foundation of respect, empathy, and trust. As a remote part-time Pharmacy Technician and Customer Service Representative, you will be an integral part of our team, working closely with colleagues and stakeholders to deliver exceptional customer experiences and support the success of our pharmacy operations. Our company culture is characterized by:
- A strong commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees.
- A collaborative and supportive team environment, with a strong focus on communication, feedback, and recognition.
- A culture of innovation and continuous improvement, with a focus on leveraging technology and best practices to drive business success.
- A comprehensive benefits package, including competitive salary, health insurance, retirement savings, and paid time off.
Compensation and Benefits
At arenaflex, we offer a comprehensive benefits package, including:
- Competitive salary, with opportunities for bonuses and incentives.
- Health insurance, including medical, dental, and vision coverage.
- Retirement savings, including 401(k) or other retirement plans.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career advancement, including promotions, lateral moves, and professional development programs.
Conclusion
If you are a motivated, customer-focused, and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a remote part-time Pharmacy Technician and Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting the success of our pharmacy operations. With a comprehensive benefits package, opportunities for career growth and development, and a dynamic and inclusive work environment, arenaflex is the perfect place to build a rewarding and challenging career in healthcare. Apply now to join our team and take the first step towards a fulfilling and successful career at arenaflex!