Join arenaflex, a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state-of-the-art pharmacy services to our system's patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. We are seeking a highly motivated, energetic, and experienced individual to join our team as a Data Entry Pharmacy Technician – Mail Order Operations.
**About arenaflex**
arenaflex is a leading health system that has been making a difference in people's lives for decades. With over 35,000 people working together, we provide a wide range of healthcare services, from primary care to specialty care, and from inpatient to outpatient services. Our team of nurses, doctors, technicians, therapists, researchers, teachers, and more are dedicated to delivering high-quality care to our patients. We are committed to innovation, excellence, and compassion, and we are always looking for talented individuals to join our team.
**Job Summary**
The Data Entry Pharmacy Technician – Mail Order Operations will assist the overall operation of the call center and data entry teams for the arenaflex outpatient pharmacy network. This role will be responsible for entering new and refill orders in an accurate and timely manner, resolving PBM-related billing problems and issues, handling phone inquiries and initial prescription intake, and performing other duties as required.
**Key Responsibilities**
* Enters new and refill orders in an accurate and timely manner
* Resolves all PBM-related billing problems and issues
* Handles phone inquiries and initial prescription intake
* Multidisciplinary responsibilities including communication with providers, prescribers, and patients
* Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization
* Responsible for answering inbound calls and assisting customers with pharmacy-related services
* Maintains new and existing patient profiles and enters new prescriptions into patient profiles
* Answers, screens, and processes a high volume of calls in a professional manner
* Utilizes and adheres to the phone scripts and guidelines for triaging calls
* Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs
* Support health care providers with required prior authorization and required appeals
* Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process
**Required Qualifications**
* High School diploma or GED required
* Registration as a Mass Registered Pharmacy Tech required
* 1-3 years related work experience required
* Basic familiarity with computers and ability to navigate at a basic level within web-based applications
**Preferred Qualifications**
* (CPht) Certified Pharmacy Technician preferred
* Call center, Pharmacy data entry, and PBM billing experience
* Bilingual verbal and written communication
**Competencies**
* Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives
* Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents
* Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines
* Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
* Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers
* Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations
* Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
* Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s)
**Physical Nature of the Job**
Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
**Benefits and Perks**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
**How to Apply**
If you are a motivated and experienced individual who is passionate about delivering high-quality care to patients, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.