**Join arenaflex in a dynamic and rewarding role as an Experienced Customer Support Representative – Fedex Ground Services.** We are seeking a highly motivated and customer-focused individual to join our team, providing exceptional support to our clients and ensuring seamless delivery of our services. As a key member of our customer support team, you will be responsible for addressing client inquiries, resolving issues, and providing accurate information about customs clearance, duties, and financial expenses in accordance with US Customs and Border Protection (CBP) guidelines.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our clients, and we are committed to fostering a culture of excellence, innovation, and collaboration. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to the success of our organization.
**Key Responsibilities:**
* Respond to inbound client requests from FTNC and any FedEx OPCOs concerning customs clearance solicitations and providing information about duties, taxes, and financial expenses in accordance with US CBP guidelines.
* Handle credit card payments from clients for their FTNC-FXG freedom solicitations, assist FedEx Express customer care and FedEx Income Services with inquiries from U.S. carriers who have issues about their charged back customs clearance charges received from FXG.
* Note CALLS FROM CANADA/US
* Answer incoming calls from Canadian and U.S. clients about their FTNC-FXG freedom receipt and direct them to the suitable FTNC division or FedEx OPCO for resolution.
* Investigate questions regarding FTNC clearances for FXG shipments into Canada, and respond to clients with a resolution.
* PROCESS Mastercard Payments
* Process Mastercard payments from clients, ensuring that Visa payment is approved and not declined.
* Log payment accurately against the receipt in the FTNC accounting system.
* Liaise with clients directly in the event of payment processing issues, such as wrong credit card number, incorrect expiry date, or declined payment.
* Examine and respond to clients on any issues connected with credit payment received and liaise with FTN Record Receivable Office to resolve issues.
* Assist the billing department in preparing credit notes for FTNC solicitations in question resolution.
* Inside Client Service
* Uphold FedEx Express Customer Support Agents on inquiries connected with - FXG shipments in customs clearance delay or FTNC freedom receipt that client has received in mail.
* Sort and relate Low Value Shipment (LVS) Archive for the purpose of mailing.
* Answer inquiries from other OPCOs.
* Prepare FTNC solicitations to ship to clients, as required.
* Perform other duties as allocated by the Manager.
**Requirements:**
* Secondary School Certificate required
* Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners).
* Excellent communication skills, both written and verbal, in French and English.
* Excellent customer service skills, able to interact with a large number of clients and representatives.
**What We Offer:**
* Competitive salary of $25/hour
* Immediate openings available
* Remote work opportunity
* Opportunity to work with a dynamic and innovative organization
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**About arenaflex**
arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you are interested in joining our team and contributing to our mission, we encourage you to apply.
**Contact Information:**
To apply for this position, please visit our website at [insert website URL] or email your application to [insert email address]. We look forward to hearing from you!
**Note:**
arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our clients, and we are committed to fostering a culture of excellence, innovation, and collaboration. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to the success of our organization.