At arenaflex, we're dedicated to revolutionizing the way healthcare data is protected, connected, and delivered. As a highly collaborative team, we're passionate about creating transformative change in the industry. We're seeking an experienced Customer Support Representative to join our team as a CPC Processor I, providing exceptional support to our internal and external customers while maintaining a high level of professionalism.
**About arenaflex**
arenaflex is a data platform company for healthcare that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining arenaflex, you'll be part of a dynamic team that's committed to making a meaningful impact in the healthcare industry.
**What We Offer**
* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
* Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
* Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
* Opportunity to work in a high-volume production environment with a focus on customer satisfaction
* Collaborative team environment with a passion for creating transformative change in healthcare
* Career growth opportunities and learning benefits to help you rapidly grow your responsibilities as the company scales
**Responsibilities**
As a CPC Processor I, you'll be responsible for:
* Answering and conducting business on the telephone while maintaining excellent Customer Service
* Answering release of information related telephone calls and inquiries accurately and timely
* Reviewing, researching, resolving, and responding to inquiries that are received via telephone, email, or written correspondence
* Documenting all calls, inquiries, and resolution in detail in appropriate areas of our software systems
* Following all department and/or site-specific processes and procedures accordingly
* Meeting and maintaining the department's productivity and quality assurance expectations
* Maintaining confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
* Maintaining a high level of professionalism and good rapport with co-workers and members of management
* Maintaining open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
* Performing work in accordance with the training and direction provided and adhering to facility-specific procedures
* Attending mandatory employee in-service meetings and/or training sessions, if so directed
* Maintaining an acceptable attendance record and reporting to work as scheduled
* Performing other duties as assigned
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent from an Accredited Institute recognized by the State Department of Education
* Friendly, professional manner of communication and good customer service skills
* Experience with multi-line phone systems and computer proficiency, including intermediate/advanced level knowledge of MS-Office
* Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
* Ability to stay organized while working quickly and strong attention to detail
* Passing annual Introductory HIPAA examination
* Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
* To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
**Work Environment**
As a remote role, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
**Compensation**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The Equal Pay Act Minimum Range for this position is $15.00 - $18.00 per hour.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job is not eligible for employment sponsorship.
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.