**Join arenaflex, a leading airline, and embark on a journey of growth, learning, and self-discovery.**
Are you ready to explore a world of possibilities, both at work and during your downtime? Do you want to be part of a dynamic team that values diversity, inclusion, and innovation? Look no further than arenaflex, where you'll have the opportunity to develop your skills, become the best version of yourself, and make a real difference in the lives of our customers.
**Why you'll love this role**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers in a courteous, professional, and expert manner. You'll be the first point of contact for our customers, resolving their queries, and providing them with exceptional service.
**What you'll do**
As a Customer Service Representative, you'll be responsible for:
* Handling customer inquiries and resolving issues in a timely and professional manner
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler registration and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades
* Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and refresh
* Performing traveler loading, including ticket lift and ticket lift/check
* Working entryway peruser/scanner and related duties to include pre-boarding, observing/checking carryon items and departure line models
* Working jetways/spans for the purpose of boarding and deplaning travelers
* Making boarding and departure gate announcements
* Conveying domestic/international flight records
* Performing traveler service flight close-out methods
* Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintaining a schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
* Assisting travelers with self-service kiosk registration and booth baggage handling at ticket counters
* Managing lines at ticket counter stands and ticket counters
* Clearing/confirming international documents at booths in the ticket counter area and activation stations
* Accepting and activating travelers' self-labeled bags at activation stations
* Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answering and assisting during security and crisis situations
* Providing interfacing traveler door information
* Providing quality customer service in a professional manner and according to American's standards
* Adhering to organizational policies, procedures, and performance guidelines
* Completing task-related stages of training
* Complying with applicable laws (e.g. DOT, FAA, TSA)
* Utilizing various internal assets/frameworks including during customer interactions
* Wearing attire as required by organizational policy
**Sensible accommodations may be made for qualifying individuals with disabilities.**
**Depending on your airport size, you may also be responsible for:**
* Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Helping international travelers through customs/migration, including baggage recheck
* Conveying tickets, international flight reports, and customs/migration documents
**All you'll need for success**
* Least Capabilities
+ Education and Earlier Professional training
+ Bilingual language abilities expected in certain areas
+ Relevant valid driver's license as required by local authorities
+ Should meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Should be able to obtain proper airport power and US Customs security identification, if material
+ Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organizational and security requirements
+ Should be approved to work in the U.S.
* Favored Capabilities
+ Training and Earlier Professional training
+ Working knowledge of Saber or other Traveler Service Framework
+ Past face-to-face Customer service experience
**What you'll get**
Join arenaflex and enjoy:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Be yourself at arenaflex**
From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex and be yourself.