At arenaflex, we're passionate about providing top-notch customer service that exceeds our customers' expectations. As a Customer Service Representative, you'll play a vital role in delivering an exceptional experience for our customers, helping them navigate our products and services with ease. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our Reno Branch is located at 8800 Military Road, Reno, NV 89506, and we're looking for talented individuals to join our team.
**Job Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate arenaflex's website and online ordering system
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong product knowledge and a willingness to learn and grow with arenaflex
**Benefits**
As an arenaflex employee, you'll enjoy:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs to reward your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop
* Employee Perks, including best-in-class, clean, modern facilities, a first-class fitness center, and beautifully maintained walking paths
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. Our Reno Branch is a dynamic and collaborative space where you'll have the opportunity to work with talented individuals who share your passion for delivering exceptional customer service. We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Compensation and Growth Opportunities**
As a Customer Service Representative, you'll have the opportunity to grow and develop your skills, with significant earning potential and career advancement opportunities. Our competitive hourly rate ranges from $22 to $27 per hour, with opportunities for bonuses and promotions.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.