Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join arenaflex as a Customer Service Advisor, where you'll have the opportunity to make a real difference in the lives of our customers.
At arenaflex, we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. As a Customer Service Advisor, you'll be part of a dynamic team that's dedicated to providing top-notch support to our customers. With a focus on post-purchase needs, you'll help customers track orders, check order status, and resolve any issues that may arise.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is passionate about delivering exceptional outcomes and making a real difference in the lives of our customers. We're a culture that values individuality and recognizes the unique contributions of each team member.
**What You'll Do**
As a Customer Service Advisor, you'll be responsible for:
* Handling inbound calls from customers with inquiries about their recent purchases
* Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Using your problem-solving skills to find quick solutions and resolve any issues
* Helping de-escalate frustrated customers with empathy and professionalism
* Occasionally assisting with upselling or cross-selling when appropriate and necessary
**Who We're Looking For**
We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Experience in customer service or call centers (training will be provided)
* A flexible schedule and ability to work seven days a week, including weekends
* High-speed internet access with download speeds of 10mbps+, upload speeds of 3mbps+, and a ping of less than 175ms
* A secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology (preferred)
**Why You'll Love Working with Us**
At arenaflex, we offer a range of benefits and perks that will make you love working with us:
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Health Benefits: Medical, dental, and vision coverage starting day one
* PTO: Accrue paid time off starting after 180 days
* Bonuses: Performance-based bonus incentives to reward your hard work and success
**Requirements**
To be considered for this role, you must:
* Be 18 years or older
* Have a High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months of experience in customer service
* Meet the technical requirements for remote work (high-speed internet access, etc.)
* Be flexible in working hours, seven days a week, including weekends
* Reside in one of our US hiring zones (excluding AK, CA, HI, MA, IL, MT, and NY, and the following metro areas: Minneapolis, Chicago, New York City Metro, Portland, Montgomery County, Seattle, and Denver)
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form and email it as an attachment to .
**Vaccination Policy**
While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now**
If you're passionate about delivering exceptional customer service and making a real difference in the lives of our customers, apply now to join our team as a Customer Service Advisor.