Join arenaflex, a leading company in the industry, as we seek a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences to our clients and agents, ensuring their needs are met and exceeded. If you're driven by purpose and passionate about providing top-notch customer service, this role is for you.
**About arenaflex**
arenaflex is a dynamic and innovative company that has been recognized as one of the best places to work for the ninth consecutive year by the Atlanta Journal-Constitution. We have also been named one of the Best Employers for Diversity by Forbes for the second consecutive year and one of America's best Insurance companies for 2022. Our commitment to diversity, equity, and inclusion has earned us a reputation as a leader in the industry. Join our team to experience what it's like to work at a company that values its employees and strives to create a positive and inclusive work environment.
**About the Position**
We are seeking a Customer Service Representative to join our Agent Services department in our corporate office in Duluth, Georgia. This role will be responsible for delivering exceptional customer service to our term life policyholders and agents, addressing verbal and written inquiries, and resolving issues in a timely and professional manner. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.
**Responsibilities & Qualifications**
As a Customer Service Representative, you will be responsible for:
* Providing exceptional customer service to our term life policyholders and agents, addressing verbal and written inquiries, and resolving issues in a timely and professional manner.
* Identifying concerns, asking appropriate questions, and responding to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
* Performing corrections identified during the call and forwarding corrections to the appropriate party for further processing or approval when necessary.
* Recognizing priority situations and understanding when to notify appropriate parties.
* Maintaining knowledge of company's products and procedures.
* Communicating professionally with irate customers.
**Qualifications, Skills, and Abilities**
To be successful in this role, you will need:
* 1 year of call center customer service experience preferred but not required.
* Minimum high school diploma or GED.
* Previous insurance or financial services experience is a plus.
* Excellent PC skills.
* Intermediate skills in Microsoft Word.
* Excellent verbal and written communication skills.
* Excellent customer service skills.
* Attention to detail.
* Ability to maintain knowledge of company's products and procedures.
* Ability to communicate professionally with irate customers.
**Schedule**
* 40 hours per week.
* Monday-Friday, 8:00am - 5:00pm.
**Salary**
* $28,000-32,000 based on experience.
**Remote Work Requirements**
* Personal Computer/Laptop.
* PC or MAC.
* PC: Windows 10 compatible only (Cannot be Windows 7,8,9).
* Cannot use a Chromebook.
* Internet Access - speed requirements:
+ Upload speed 8mbps.
+ Download speed 15mbps.
**Career Growth Opportunities**
The Customer Service Representative position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success.
**Benefits**
* Day one health, dental, and vision insurance.
* 401(k) Plan with competitive employer match.
* Vacation, sick, holiday, and volunteer time off.
* Life and disability insurance.
* Flexible Spending Account & Health Savings Account.
* Professional development.
* Tuition reimbursement.
* Company-sponsored social and philanthropy events.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.
**Diversity and Inclusion**
At arenaflex, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
**Apply Now**
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.