**Join arenaflex's Dynamic Team and Deliver Exceptional Customer Experiences**
Are you passionate about delivering top-notch customer care and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's growing team as a Customer Care Representative I in Tampa, FL.
**About arenaflex**
arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our patients and customers, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Customer Care Representative I, you will be responsible for delivering exceptional customer experiences through multiple communication channels, including voice, email, chat, and AI-related inquiries. You will work closely with our clients to resolve routine complexity health-related customer excellence activities, providing professional, respectful, and empathetic service.
**Responsibilities**
* Deliver exceptional customer experiences through multiple communication channels, including voice, email, chat, and AI-related inquiries
* Respond to customer inquiries received by various digital methods, including telephone, fax, email, and chat
* Provide professional, respectful, and empathetic service to customers, demonstrating a caring and empathetic approach when delivering sensitive health information
* Maintain complete customer/patient confidentiality for all health, personal, and other customer information
* Support assigned client group(s) performing routine complexity health-related customer excellence activities
* Typically make routine outbound, health-related customer calls following set scripts and procedures
* Effectively respond to customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service
* Supports all client group(s) based on business needs
**Training and Development**
* Participate in a comprehensive 5-week training program, Monday through Friday, 9:00 am to 6:00 pm ET, onsite in Tampa
* Develop skills and knowledge in customer service excellence, health-related customer care, and communication channels
* Receive ongoing training and support to ensure success in the role
**Work Schedule**
* Work a flexible, hybrid remote arrangement, with the option to work from home or our Tampa office
* Work a 8-hour shift between 9:00 am and 9:00 pm ET, with rotating weekends (Tuesday-Saturday or Sunday-Thursday)
* Anticipated start date: January 13th
**Compensation and Benefits**
* Competitive salary: $17.20+ per hour
* Annual performance bonus compensation
* Best-in-class benefits and programs to support employees and their families in living healthy, happy lives
* Day 1 medical, dental, and vision for full-time employees who work 30+ hours
* 15 PTO days in the first year
* Paid holidays
* Annual bonus opportunity
* 401(k) with matching contributions
* Variable compensation plan (AIP) bonus
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Blueprint for Wellness
* Tuition reimbursement for undergraduate and graduate programs for full-time employees who work 30+ hours
* Opportunities for career advancement and professional growth
**Requirements**
* 1-year related customer service excellence experience
* High school diploma or equivalent
* Good digital skills, including computer proficiency (Outlook and Excel), phone systems, chat, automation, and AI
* Continuous improvement mindset, embracing and thriving in an environment of continuous improvement, innovation, and leveraging digital
* Ability to maintain complete customer/patient confidentiality for all health, personal, and other customer information
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
**Preferred Qualifications**
* Health care and laboratory-related experience
* Experience delivering customer service excellence and achieving productivity/accuracy/quality standards
**Physical and Mental Requirements**
* Consistent exceptional customer service, accuracy, and quality focus required
* Ability to work in a fast-paced, dynamic environment
**Align to arenaflex Culture & How We Work**
* CUSTOMER FIRST: We serve the needs of our patients and customers first and foremost.
* CARE: We show each person they matter.
* COLLABORATION: We commit teamwork - inside and outside of arenaflex.
* CONTINUOUS IMPROVEMENT: We challenge ourselves to make each day better than the last.
* CURIOUSITY: We ask vital questions in search of richer answers.
* FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to submit your application today. Join arenaflex's dynamic team and take the first step towards a rewarding career in customer care.