Executive Customer Relations Business Analyst

Essential Functions: ? Reviews customer cases, performs the research and analysis needed to develop recommended strategies for process improvement and efficiencies. ? Uses customer case data, observations, and reporting to get a clear picture of the customer?s journey and ways to improve. ? Conducts research as well as interpret the results, translating their findings into easy to understand reports or presentations for leadership. ? Provides the leadership team insights with process or improvement strategies. ? Works closely with the ECR leadership to develop and implement strategies, based on their recommendations. ? Reviews customer cases, interprets the life cycle, provides root cause analysis and makes recommendations on improvements. ? Analyzes data for trends and patterns, developing actionable recommendations and reporting that are shared to key stakeholders. Minimum Requirements: ? High School or GED 1-2 Years Contact Center Experience 2-3 Years Customer Service Experience 1-2 Years Experience in data analytics, performance reporting Preferences: ? Demonstrated experience of data validation ? Experience with business intelligence and reporting tools ? Demonstrated ability to create analytic designs and perform quantitative analysis ? Experience in analytics implementation ? Proven skill level in Excel, such as pivot tables, power pivot, V-lookup and dynamic charts ? Proven skill level in PowerPoint Pay Range: $49,700.00 - $82,800.00 annually _Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) ._ _Lowe's hourly_ _remote_ _associates cannot reside in Alaska, California or Hawaii. Lowe's salaried_ _remote_ _associates cannot reside in Alaska or Hawaii._ _Lowe?s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ _Qualified applicants with arrest or conviction records will be considered for Employment_ _in accordance with_ _applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act._ _Lowe?s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information_ _and products; partnering, supervising, and_ _regularly working_ _with other Lowe?s employees; and adhering to and monitoring compliance and safety guidelines._ Pay Range: $49,700.00 - $82,800.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

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