Job Description:
• Immerse yourself in client workflows to understand how public health staff actually do their work, with particular depth in environmental health programs
• Identify pain points, inefficiencies, and opportunities that clients may not have articulated
• Synthesize input from multiple stakeholders into coherent solution recommendations
• Translate complex public health processes into clear user stories and acceptance criteria
• Lead discovery sessions and workshops with health department staff
• Serve as the voice of the client within our technical teams
• Develop process flows, documentation, and visual aids that communicate the "why" behind solutions
• Challenge assumptions and push back when proposed solutions don't fit client realities
Requirements:
• 2+ years working in governmental public health (local, state, federal, or tribal)
• Demonstrated ability to understand complex systems and workflows
• Strong facilitation and stakeholder engagement skills
• Experience translating between technical and non-technical audiences
• Self-motivated with strong initiative
• Adaptability in dynamic environments
• Comfort working with AI tools and large language models
• Direct experience in environmental health programs at a local health department (e.g., inspections, permitting, compliance, complaint response)
• Familiarity with user story development and acceptance criteria writing
• Experience with discovery techniques (journey mapping, interviews, observation)
Benefits:
• 100% of your health insurance covered