Introduction
Customer Support & Events Coordinator
Location: Remote (Preferred regions: Latin America or South Africa)
Compensation: $1,400–$1,800/month (USD)
Industry: Hospitality / Events / Customer Service
Schedule: FT - Eastern Time, likely Tuesday - Saturday (Sunday + one weekday off)
About the Role
We’re seeking a proactive and highly organized Customer Support & Events Coordinator to join a growing team that manages culinary experiences across several U.S. locations (Brooklyn, NY, Hoboken, NJ, Philadelphia, PA, Stamford, CT and soon to open Princeton, NJ). This is a remote position that blends customer service with event logistics, ideal for someone who thrives in a fast-paced, detail-oriented environment.
You’ll be the primary point of contact for clients booking private culinary events, adult and kids cooking classes and chef competitions; handling everything from initial inquiry through post-event follow-up. You will also spend time assisting the customer service team by responding to inquiries and concerns. Your goal? Deliver seamless, memorable experiences by managing behind-the-scenes coordination and clear, warm communication.
Additional Notes
• You’ll be joining a remote team that already includes experienced virtual assistants whose focus is on customer service as well as social media and operations — the customer support and events coordinator role focuses on private event coordination to support event managers and includes ownership of adult and kids events and crucial client interaction
• There’s room to grow into a broader customer service leadership role over time
• Candidates should be fully comfortable working U.S. Eastern Time hours
• Preference for candidates in LATAM or South Africa
• Training/onboarding will the first 1–2 months
Duties & Responsibilities
Key Responsibilities
• Respond to inbound inquiries about private culinary events via email
• Coordinate logistics across multiple east coast based U.S.-based locations (no vendor sourcing required)
• Manage direct communication with clients to ensure expectations are met
• Support on-site event leads and internal teams to ensure operational alignment
• Assist in general customer service operations as needed
• Accurately maintain clear records and timelines to ensure event success with a high sense of urgency.
• Contribute to a high-touch, hospitality-driven service experience
Desired Experience & Qualification
Ideal Candidate Profile
• 2–5 years of experience in event coordination, hospitality, or operations
• Excellent written and verbal English communication
• Strong organizational and time-management skills
• Self-starter who thrives working independently, need to be able to take ownership
• A great attention to detail with the ability to multi task and triage when issues arise, apply critical thinking to individual and unique scenarios and queries.
• Experience coordinating across time zones and multiple teams
• Familiarity with CRM tools or workflow platforms is a plus - Google Docs, Slack, Zendesk, as well as client’s internal planning platform (further training provided)
• Warm, professional demeanor with a focus on client satisfaction
Package & Remuneration
$1,700USD/month