Customer Service Representative - Part Time

Customer Service Representative (Part Time) ADF Medical Services Inc. We're hiring a friendly and reliable Part Time Customer Service Representative to support our patients and clients with exceptional service. If you're looking for flexible part time work with a growing medical services company — this opportunity is for you. Role: Customer Service Representative (Part Time) Department: Customer Support & Patient Services Location: Fully Remote Type: Part-Time / Flexible Hours Requirements What You'll Do: - Handle patient and client inquiries via phone, email, and chat channels - Provide accurate information on services, appointments, billing, and general support - Resolve customer concerns and complaints with empathy and professionalism - Document all interactions accurately in our CRM and support systems - Follow up with patients and clients to ensure full resolution and satisfaction - Escalate complex or sensitive issues to the appropriate department - Maintain strict patient confidentiality in accordance with HIPAA guidelines - Meet part time shift requirements and service quality standards Benefits What We Offer: - Competitive part time pay - Flexible scheduling — choose your hours - Paid time off & paid holidays - Opportunity to transition to full time employment - Supportive and collaborative remote team environment - Career growth opportunities within ADF Medical Services