Customer Service Associate (Remote in Kentucky)

Overview: Chewy, America's #1 pet pharmacy, is seeking a Customer Service Associate to join our amazing team! As a remote employee, you will be part of a team that is dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time. Responsibilities:** ? Engage directly with pharmacy customers who contact Chewy for a variety of topics, primarily via... inbound calls and other communication platforms ? Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues ? Go above and beyond to 'wow' our customers, thinking critically to help our customers and provide solutions while adhering to high safety and regulatory standards ? *Qualifications: ? 1-2 years working in a customer-focused environment ? Excellent communication skills ? Ability to multi-task and think critically ? Flexibility to shift schedule and work overtime as needed ? Must be able to pass background check for KY Rx Tech license ? Commitment to being your best! Benefits:** ? Competitive pay and benefits ? Culture of belonging, where you will feel valued for your skills and contributions, and be recognized for your commitment and hard work ? Empowerment to build, grow, and unleash your full potential