Cisco Data Analyst Level 1

Overview: Job Title: Cisco Data Analyst Level 1 Location: Remote / USA Type: Independent Contract (Contractor / Non-Employee) Start Date: ASAP Pay Rate:  $30.00-$32.77 per hour   Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse. Responsibilities: Duties   - Monthly analysis of data to provide reporting globally regarding partner metrics - Biannual analysis of data to identify eligibility of partners within the program - Monitor and respond to inquiries submitted via internal email - Monitor and respond to cases in helpdesk queue - Identify and validate business requirements with key stakeholders - Data analysis from various sources for automation and development of reports and dashboards - Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues - Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans - Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture Problem Solving   - Provides assistance and information to the client in a prompt manner. - Manages continuous improvement through ongoing collection of data and information regarding customer requirements. - Understand and responds to others’ using active listening skills and tactful communication. - Ability to resolve issues following the parameters and guidelines of the client.  Accountability   - Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. - Ensures customer satisfaction through follow up and special efforts. - Assist new employees with training through shadowing opportunities and explanation of work process as requested. Qualifications: Education / Experience   - Bachelor's degree or relevant experience. - Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers - Project management, data analysis and reporting with related toolset expertise: - Excel - Smartsheet - Databases - PowerPoint - Power Query - Visual Studio - Microsoft SQL Server - Ability to manage influence through persuasion, negotiation, and consensus building - Excellent communication and presentation skills, experience working with cross-functional teams - Must be able to operate in a fast paced, high stress environment and handle ambiguity - Demonstrated desire for continuous learning and improvement. Technical Knowledge - Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office Human Relationship Skills   - Speaks with clarity, articulation, and is aware of own non-verbal communication. - Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. - Demonstrate ability to learn quickly and thrive in high-energy team environment. - Strong written and spoken communication skills. - Must be able to work independently, as well as with a team. - Ability to function in a diverse work environment. - Experience in a customer service role. Additional Abilities   - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Relationships Reports to: Delivery Manager   Works with:   - Serves client customers - Cayuse Working Conditions - Normal physical conditions - General office environment - Must be able to sit for long periods of time looking at computer screen - May be asked to work a flexible schedule which may include holidays - May be asked to travel for business or professional development purposes - May be asked to work hours outside of normal business hours Pay Range: USD $30.00 - USD $32.77 /Hr.