About the Role
Impact you will make
The Technical Remote Product Support Specialist is responsible and accountable for successfully ensuring data integrity by implementing quality assurance practices, gathering and entering missing data, and resolving any anomalies during an install of FinThrive solutions. Responsibilities include understanding and analysis of facilities' claim, payment, adjustment, detailed charges, charge description master, and other data - Identifying where facilities' data meets requirements and where and why it does not.
What you will do
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Create queries and reports by linking data from multiple sources, using Excel, SQL, and other tools
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Gather and analyze relevant data, identify data elements and functionality to support the business requirements
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Perform data analysis, profiling, discovery, assessment and validation
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Ownership of multiple projects to ensure the successful and timely onboarding of Finthrive Solutions
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Ensure the successful completion of quality product and solution implementation utilizing strong technical and analytical skills
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Ensure data integrity by implementing quality assurance practices, gathering and entering missing data, and resolving any anomalies.
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Lead conversations with internal groups in all data aspects of new facility implementation
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Work across teams to set up new facilities into the production environment
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Work with customer contacts to coordinate the receipt and import of historical and on-going daily data into the database
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Participate in status meetings and status reporting
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Work closely with Project Managers and other project team resources
What you will bring
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Minimum 4+ years of experience in a software/technology implementation environment
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Ability to work successfully in a remote environment
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Ability to multi-task, prioritize and work independently in a face-paced, high-volume environment
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Excellent understanding of SQL for data querying, analysis, and script development
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Strong understanding of relational DB structures – ability to learn the structure of a relational DB and in turn leverage the data as a business tool
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Moderate experience or coursework in software development – understand programming concepts, ability to understand the logic of a computer program
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Travel required: minimal
What we would like to see
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Bachelor’s degree in business, computer science or related field
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Project management experience
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Salesforce.com experience
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Any Six Sigma (Lean) certification
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Experience interfacing solutions with Patient Accounting Systems such as Epic, Cerner, Meditech, McKesson, CPSI, Eclipsys, GE/IDX, and NextGen
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Experience with data onboarding or healthcare data
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive’s Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
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