JOB SUMMARY
The Administrative Assistant, under the direction of the Team Lead, Administration, assists Case Managers with their day-to-day activities, as well assists throughout other areas of the program such as data requests, as needed.
DUTIES AND RESPONSIBILITIES
• Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions.
• Dealing with scheduling inquiries and appointment reminders.
• Participating in data integrity/file cleanup projects. • Generating welcome letters and kit requests for new patients, if applicable.
• Cross functional collaboration with internal departments.
• When analyzing post visit reports, confirming if there’s a next appointment booked.
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing.
• Helping with meeting minutes and agendas.
• Participating in processes relating to regulatory reporting requirements including reporting of adverse events and product complaints to pharmacovigilance team.
• Adhering to Bayshore policies and procedures.
• Maintaining confidentiality of client and corporate information and discussing same only with appropriate Bayshore personnel. • Completing other administrative tasks to support the team, as required.
• Track specific data and information for pharmaceutical companies as required in CRM.
• Assist with conducting Vendor Qualification audits, if applicable.
• Act as the key stakeholders for contract agreement between Bayshore Specialty Rx and third-party clinics or pharmacies, if applicable.
• Track and coordinates schedule with third party clinics (or pharmacies), if applicable. |• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Participate in ongoing internal and/or external continuing education activities.
• Complete any other tasks as requested.
QUALIFICATIONS
• College diploma in administration, or equivalent experience.
• Basic understanding of patient support programs and drug reimbursement is an asset.
• Call centre or customer service experience is an asset.
• Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings.
• Proven ability to work independently or in a team environment.
• Strong sense of organization and attention to detail.
• Self-regulation of time management and the ability to multi-task and adhere to deadlines.
• Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment.
• Established high speed internet access from home office.