Virtual Assistant (Call Center - US Shifts)

This a Full Remote job, the offer is available from: United States, Sri Lanka We are seeking a proactive and customer-focused individuals fluent in English to join our call center team as Virtual Assistants. We specialize in providing exceptional customer service and support to our clients in [mention industry or sector]. As a Virtual Assistant, you'll play a pivotal role in ensuring seamless communication and assistance to our customers. Responsibilities: • Handle inbound and outbound calls during US shifts, addressing customer inquiries, concerns, and providing accurate information about products/services fluently in English. • Utilize chat, email, and other communication channels to assist customers efficiently during US business hours. • Maintain a high level of professionalism and empathy in all customer interactions, ensuring fluent communication aligned with US service standards. • Document and update customer records accurately in the company database during US working hours. • Collaborate with team members across different time zones to ensure seamless support coverage for customers. • Follow call center scripts and protocols during US shifts to ensure consistent service quality. Requirements: • Fluent in English, both written and spoken, to effectively communicate with US-based customers. • Proven experience in a customer service or call center role, specifically working US shifts. • Ability to work during specified US time zones and adapt to changing shift schedules as needed. • Strong problem-solving and conflict resolution abilities within US working hours. • Empathetic and patient demeanor when dealing with customers, aligning with US service expectations. • Familiarity with CRM software or call center platforms is a plus. • High school diploma or equivalent; additional certifications are advantageous. Benefits: • Competitive salary. • Comprehensive training and ongoing professional development. • Opportunity for career growth within the company. • Supportive team environment with a focus on collaboration and growth. This offer from "Kerner Norland" has been enriched by Jobgether.com and got a 75% flex score.